Epson WorkForce WF-2650 User Manual - Page 120

Cannot Start Scanning, Cannot Start Scanning when Using the Control Panel

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User's Guide Solving Problems Cannot Start Scanning ❏ If you are scanning with the ADF, check that the document cover and ADF cover are closed. ❏ Connect the interface cable securely to the printer and the computer. ❏ If you are using a USB hub, connect the printer directly to the computer. ❏ When using the printer on a network, make sure the printer is connected to the network properly. You can check the connection status from the network icon on the printer window and by printing a network status sheet. If the printer is not connected to the network, see the Network Guide. ❏ Make sure you select the correct printer (scanner) if a scanner list is displayed when you start EPSON Scan. ❏ If you are using any TWAIN-compliant applications, select the printer (scanner) you are using. ❏ In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then PRELIMINARY re-install EPSON Scan. See the following to access Scanner and Camera. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show Scanner and Camera, and then check if the printer is displayed. ❏ Windows 7/Windows Server 2008 R2 Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click View scanners and cameras, and then check if the printer is displayed. ❏ Windows Vista/Windows Server 2008 Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then check if the printer is displayed. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and then check if the printer is displayed. ❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAINcompliant application. ❏ For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan. Cannot Start Scanning when Using the Control Panel ❏ Make sure EPSON Scan and Epson Event Manager are installed correctly. ❏ Check the scanning setting assigned in Epson Event Manager. 120

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Cannot Start Scanning
❏
If you are scanning with the ADF, check that the document cover and ADF cover are closed.
❏
Connect the interface cable securely to the printer and the computer.
❏
If you are using a USB hub, connect the printer directly to the computer.
❏
When using the printer on a network, make sure the printer is connected to the network properly. You can
check the connection status from the network icon on the printer window and by printing a network status
sheet. If the printer is not connected to the network, see the
Network Guide
.
❏
Make sure you select the correct printer (scanner) if a scanner list is displayed when you start EPSON Scan.
❏
If you are using any TWAIN-compliant applications, select the printer (scanner) you are using.
❏
In Windows, make sure the printer (scanner) is displayed in
Scanner and Camera
. °e printer (scanner) should
be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then
re-install EPSON Scan. See the following to access
Scanner and Camera
.
❏
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select
Desktop
>
Settings
>
Control Panel
, enter "Scanner and Camera" in the search charm, click
Show
Scanner and Camera
, and then check if the printer is displayed.
❏
Windows 7/Windows Server 2008 R2
Click the start button and select
Control Panel
, enter "Scanner and Camera" in the search charm, click
View
scanners and cameras
, and then check if the printer is displayed.
❏
Windows Vista/Windows Server 2008
Click the start button, select
Control Panel
>
Hardware and Sound
>
Scanners and Cameras
, and then
check if the printer is displayed.
❏
Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, select
Control Panel
>
Printers and Other Hardware
>
Scanner and Cameras
, and
then check if the printer is displayed.
❏
If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN-
compliant application.
❏
For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or
PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan.
Cannot Start Scanning when Using the Control Panel
❏
Make sure EPSON Scan and Epson Event Manager are installed correctly.
❏
Check the scanning setting assigned in Epson Event Manager.
User's Guide
Solving Problems
120
PRELIMINARY