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Epson WorkForce WF-2650 User Manual - Page 127

Received Faxes Are Not Printed, Other Faxing Problems, Cannot Make Calls on the Connected Telephone

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User's Guide Solving Problems Related Information & "Fax Settings" on page 21 & "Reprinting Received Faxes" on page 75 Received Faxes Are Not Printed If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the printer. Related Information & "Checking the Printer Status" on page 105 & "Removing Jammed Paper" on page 106 & "Replacing Ink Cartridges" on page 77 PRELIMINARY Other Faxing Problems Cannot Make Calls on the Connected Telephone Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone through the receiver, connect the phone cable correctly. Related Information & "Connecting Your Phone Device to the Printer" on page 66 Answering Machine Cannot Answer Voice Calls On the control panel, set the printer's Rings to Answer setting to a number higher than the number of rings for your answering machine. Related Information & "Fax Settings" on page 21 & "Settings for the Answering Machine" on page 72 Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong The sender may not have set the fax header information or may have set it incorrectly. Contact the sender. 127

Section	Page
Copyright	2
Trademarks	3
About This Manual	7
Introduction to the Manuals	7
Marks and Symbols	7
Descriptions Used in this Manual	7
Operating System References	8
Important Instructions	9
Safety Instructions	9
Printer Advisories and Warnings	9
Advisories and Warnings for Setting Up/Using the Printer	10
Advisories and Warnings for Using the Printer with a Wireless Connection	11
Advisories and Warnings for Using the LCD Screen	11
Protecting Your Personal Information	11
Printer Basics	12
Part Names and Functions	12
Control Panel	14
Buttons and Lights	14
Icons Displayed on the LCD Screen	15
Menu Options	15
Copy Mode	15
Scan Mode	16
Fax Mode	17
Setup Mode	18
Contacts Mode	23
Loading Paper	25
Paper Handling Precautions	25
Available Paper and Capacities	26
List of Paper Types	27
Loading Paper in the Paper Cassette	27
Placing Originals	31
Available Originals for the ADF	31
Placing Originals on the ADF	31
Placing Originals on the Scanner Glass	32
Managing Contacts	34
Registering Contacts	34
Registering Grouped Contacts	34
Registration and Backup of Contacts Using a Computer	35
Printing	36
Printing from a Computer	36
Printing Basics - Windows	36
Printing Basics - Mac OS X	37
Printing on 2-Sides	39
Printing Several Pages on One Sheet	41
Printing to Fit the Paper Size	42
Printing Multiple Files Together (for Windows Only)	43
Enlarged Printing and Making Posters (for Windows Only)	44
Printing Using Advanced Features	50
Printing from Smart Devices	52
Using Epson iPrint	52
Using AirPrint	54
Canceling Printing	54
Canceling Printing - Printer Button	54
Canceling Printing - Windows	55
Canceling Printing - Mac OS X	55
Copying	56
Scanning	57
Scanning Using the Control Panel	57
Scanning to the Cloud	57
Scanning to a Computer	57
Scanning to a Computer (WSD)	58
Scanning from a Computer	58
Scanning in Office Mode	58
Scanning in Professional Mode	60
Scanning from Smart Devices	62
Faxing	64
Setting Up a Fax	64
Connecting to a Phone Line	64
Making Basic Fax Settings	67
Sending Faxes	69
Basic Fax Sending Operations	69
Various Ways of Sending Faxes	71
Receiving Faxes	72
Setting Receiving Mode	72
Various Ways of Receiving Faxes	73
Saving Received Faxes	74
Using Other Faxing Features	75
Printing Fax Report and List	75
Reprinting Received Faxes	75
Replacing Ink Cartridges	77
Checking the Ink Levels	77
Checking the Ink Levels - Control Panel	77
Checking the Ink Levels - Windows	77
Checking the Ink Levels - Mac OS X	77
Ink Cartridge Codes	77
Ink Cartridge Handling Precautions	78
Replacing Ink Cartridges	80
Temporarily Printing with Black Ink	83
Temporarily Printing with Black Ink - Windows	84
Temporarily Printing with Black Ink - Mac OS X	85
Conserving Black Ink when the Black Ink Is Low (for Windows Only)	86
Improving Print and Scan Quality	87
Checking and Cleaning the Print Head	87
Checking and Cleaning the Print Head - Control Panel	87
Checking and Cleaning the Print Head - Windows	88
Checking and Cleaning the Print Head - Mac OS X	88
Aligning the Print Head	88
Aligning the Print Head - Control Panel	88
Aligning the Print Head - Windows	89
Aligning the Print Head - Mac OS X	90
Cleaning the Paper Path	90
Cleaning the ADF	90
Cleaning the Scanner Glass	92
Applications and Network Service Information	94
Epson Connect Service	94
Web Config	94
Running Web Config on a Web Browser	94
Running Web Config on Windows	95
Running Web Config on Mac OS X	95
Necessary Applications	95
Windows Printer Driver	95
Mac OS X Printer Driver	97
EPSON Scan (Scanner Driver)	98
Epson Event Manager	99
PC-FAX Driver (Fax Driver)	99
FAX Utility	100
EPSON Software Updater	101
EpsonNet Config	101
Uninstalling Applications	102
Uninstalling Applications - Windows	102
Updating Applications and Firmware	104
Solving Problems	105
Checking the Printer Status	105
Checking Messages on the LCD Screen	105
Checking the Printer Status - Windows	106
Checking Printer Status - Mac OS X	106
Removing Jammed Paper	106
Removing Jammed Paper from Inside the Printer	107
Removing Jammed Paper from the Paper Cassette	108
Removing Jammed Paper from the Rear Cover	109
Removing Jammed Paper from the ADF	111
Paper Does Not Feed Correctly	113
Original Does Not Feed in the ADF	113
Power and Control Panel Problems	114
Power Does Not Turn On	114
Power Does Not Turn Off	114
LCD Screen Gets Dark	114
Printer Does Not Print	114
Printout Problems	115
Print Quality Is Poor	115
Copy Quality Is Poor	116
An Image of the Reverse Side of the Original Appears in the Copied Image	117
The Position, Size, or Margins of the Printout Are Incorrect	117
Paper Is Smeared or Scuffed	118
Printed Characters Are Incorrect or Garbled	118
The Printed Image Is Inverted	119
The Printout Problem Could Not be Cleared	119
Printing Is Too Slow	119
Cannot Start Scanning	120
Cannot Start Scanning when Using the Control Panel	120
Scanned Image Problems	121
Scan Quality Is Poor	121
Characters Are Blurred	121
An Image of the Reverse Side of the Original Appears in the Scanned Image	121
Moiré (Cross-Hatch) Patterns Appear in the Scanned Image	122
Scanning Area or Direction Is Not Correct	122
The Scanned Image Problem Could Not be Cleared	122
Other Scanning Problems	123
Thumbnail Preview Does Not Work Properly	123
Scanning Is Too Slow	123
Scanning Stops when Scanning to PDF/Multi-TIFF	123
Problems when Sending and Receiving Faxes	123
Cannot Send or Receive Faxes	123
Cannot Send Faxes	124
Cannot Send Faxes to a Specific Recipient	125
Cannot Send Faxes at a Specified Time	125
Cannot Receive Faxes	125
Memory Full Error Occurs	125
Sent Fax Quality Is Poor	126
Faxes Are Sent at the Wrong Size	126
Received Fax Quality Is Poor	126
Received Faxes Are Not Printed	127
Other Faxing Problems	127
Cannot Make Calls on the Connected Telephone	127
Answering Machine Cannot Answer Voice Calls	127
Sender's Fax Number Not Displayed on Received Faxes or the Number Is Wrong	127
Other Problems	128
Slight Electric Shock when Touching the Printer	128
Operation Sounds Are Loud	128
The ADF Does Not Work	128
The Date and Time Are Incorrect	128
Application Is Blocked by a Firewall (for Windows Only)	128
Appendix	129
Technical Specifications	129
Printer Specifications	129
Scanner Specifications	130
Interface Specifications	130
Fax Specifications	130
Wi-Fi Specifications	131
Security Protocol	131
Supported Third Party Services	131
Dimensions	132
Electrical Specifications	132
Environmental Specifications	132
System Requirements	133
Regulatory Information	133
Standards and Approvals	133
Restrictions on Copying	135
Transporting the Printer	135