HP 2410 HP PSC 2400 Photosmart series All-in-One - (English) Reference Guide - Page 157
If you have a special ring pattern for your fax phone number using
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troubleshooting troubleshooting information problem possible cause and solution I cannot receive • faxes, but I can send faxes (continued) If you have a PC modem on the same phone line with your HP PSC, check to make sure that the modem's software is not set to receive faxes automatically. Modems with this auto fax receive feature turned on will take over the phone line to receive all incoming faxes, which will prevent the HP PSC from receiving fax calls. • If you have an answering machine on the same phone line with your HP PSC, you might have one of the following problems: - Your outgoing message might be too long or too loud to allow the HP PSC to detect fax tones, which could cause the calling fax machine to disconnect. - Your answering machine might not have enough quiet time after your outgoing message to allow the HP PSC to detect fax tones. This problem is more common with digital answering machines. The following actions might help solve these problems: a. Disconnect the answering machine and then try receiving a fax. If faxing is successful without it, the answering machine might be causing the problem. b. Reconnect the answering machine and re-record your outgoing message. Make sure the message is as short as possible (no more than 10 seconds long), and that you speak softly and slowly when recording it. Try again to receive a fax. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP PSC is set to match. For example, if the phone company has assigned your fax number a double ring pattern, make sure Double Rings is selected as the Answer Ring Pattern setting. For information on changing this setting, see change the answer ring pattern (distinctive ringing) on page 68. Note that some ring patterns cannot be recognized by the HP PSC, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. • If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP PSC is set to All Rings. For information, see change the answer ring pattern (distinctive ringing) on page 68. reference guide 147