HP 2410 HP PSC 2400 Photosmart series All-in-One - (English) Reference Guide - Page 158

troubleshooting chapter 15 problem possible cause and solution I cannot receive • faxes, but I can send faxes (continued) If your HP PSC shares the same phone line with other types of phone equipment-such as an answering machine or a PC modem-the fax signal level might be reduced, causing fax reception problems. To find out if other equipment is causing a problem, disconnect everything except the HP PSC from the phone line, and then try to receive a fax. If fax reception is successful without the equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and faxing, until you identify which equipment is causing the problem. I cannot send faxes, • but I can receive faxes If you are using speed dial to dial the fax number, the HP PSC might be dialing too fast or too soon. Try re-creating the speed dial entry and inserting some pauses. For information, see create speeddial entries on page 64. • If your telephone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number. • The receiving fax machine might be having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voicemail service could be interfering with the recipient's phone line. Fax tones are • When you have an answering machine on the same phone line recorded on my you use for fax calls, you must connect the answering machine answering machine directly to the HP PSC (or through a directly-connected PC modem, if applicable) as described in fax setup on page 115. If you do not connect it as recommended, fax tones might be recorded on your answering machine. I hear static on my • telephone line ever since I connected the HP PSC If you did not connect the HP PSC from the port labeled "1-LINE" to your telephone wall jack using the phone cord supplied in the box with your HP PSC, you might hear static on your phone line and you might not be able to fax successfully.* This special 2-wire cord is different from the more common 4-wire cords you might already have in your office. For more information, see I have difficulties when sending faxes and when receiving faxes on page 145. * This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP PSC, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. • Using a telephone line splitter might affect the sound quality of your phone line, causing static. Try removing the splitter and connecting the HP PSC directly to the telephone wall jack. 148 hp psc 2400 series