HP 7960 HP Photosmart 7900 series - (English) Basics Guide - Page 49

troubleshooting 6 Your HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions and contains information about the following topics: • hardware problems on page 45 • printing problems on page 46 • error messages on page 50 For more troubleshooting information about software installation, see the reference guide that came with your printer. For advanced troubleshooting information, see the HP Photosmart Printer Help. For information about viewing the printer help, see view the hp photosmart printer help on page 2. hardware problems The troubleshooting section of the HP Photosmart Printer Help contains more detailed solutions. For information about viewing the printer help, see view the hp photosmart printer help on page 2. Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Note: HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high electromagnetic fields. Problem Possible cause Solution The On/Attention light is The printer is processing blinking green but the printer is information. not printing. Wait a moment for the printer to finish processing the information. The On/Attention light is blinking red. The printer requires attention. Try the following: • Check the printer's LCD screen and the computer monitor for instructions. • If you have a digital camera connected to the printer, check the camera's LCD screen for instructions. • If this does not work, turn off the printer. Unplug the printer's power cord, wait one minute, then plug it in again. Turn on the printer. basics guide 45