HP 9100C HP 9100C Digital Sender - (English) Administration Guide - Page 136

Troubleshooting the digital sender, General digital sender troubleshooting

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Troubleshooting the digital sender Note General digital sender troubleshooting Use the table below to solve common problems encountered while using the digital sender. Contact HP customer support if the actions suggested below do not resolve the problem. As a general rule for all problems, check both the control panel and activity log for relevant messages. You can find an explanation of these messages under "Control panel messages" on page 141 and "Activity log messages" on page 170. General digital sender troubleshooting Problem Actions Digital sender is not working.  Make sure the power cable is securely connected to the digital sender and is plugged into the power outlet.  Make sure the digital sender is turned on.  Make sure the digital sender is unlocked. If you try to send a document when the digital sender is locked, it will emit a harsh, grinding sound.  See if the digital sender has overheated. The digital sender automatically turns off if environmental conditions cause it to overheat. If this happens, turn the power off, wait for it to cool down, and then turn it back on.  Check that the digital sender is connected to and communicating on the network. To do this, use a network command such as ping. You can also use the HP JetAdmin software by trying to find the device on the network. Digital sender is not working after you have installed a new JetDirect print server.  Try to display the self-test page (see "Displaying the self-test page" on page 116). If you cannot display the page, there is a problem between the digital sender and the HP JetDirect print server.  On the self-test page, make sure the TCP/IP status parameter reads "READY."  Ensure that you have installed the HP JetDirect print server correctly.  Check that all cabling is securely connected.  Turn the digital sender off and then back on. EN Troubleshooting the digital sender 133

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EN
Troubleshooting the digital sender
133
Troubleshooting the digital sender
General digital sender troubleshooting
Use the table below to solve common problems encountered while
using the digital sender. Contact HP customer support if the actions
suggested below do not resolve the problem.
Note
As a general rule for all problems, check both the control panel and
activity log for relevant messages. You can find an explanation of these
messages under “Control panel messages” on page 141 and “Activity
log messages” on page 170.
General digital sender troubleshooting
Problem
Actions
Digital sender is not
working.
Make sure the power cable is securely connected to the digital
sender and is plugged into the power outlet.
Make sure the digital sender is turned on.
Make sure the digital sender is unlocked. If you try to send a
document when the digital sender is locked, it will emit a harsh,
grinding sound.
See if the digital sender has overheated. The digital sender
automatically turns off if environmental conditions cause it to
overheat. If this happens, turn the power off, wait for it to cool
down, and then turn it back on.
Check that the digital sender is connected to and communicating
on the network. To do this, use a network command such as ping.
You can also use the HP JetAdmin software by trying to find the
device on the network.
Digital sender is not
working after you have
installed a new
JetDirect print server.
Try to display the self-test page (see “Displaying the self-test
page” on page 116). If you cannot display the page, there is a
problem between the digital sender and the HP JetDirect print
server.
On the self-test page, make sure the TCP/IP status parameter
reads “READY.”
Ensure that you have installed the HP JetDirect print server
correctly.
Check that all cabling is securely connected.
Turn the digital sender off and then back on.