HP 9100C HP 9100C Digital Sender - (English) Administration Guide - Page 67

Installation problems, Problem, Actions - hard drive

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Installation problems Installation problems Problem Actions Software will not install.  Verify that your network operating system and computer hardware support the HP 9100C Digital Sender (see "Installation requirements" on page 30).  All programs except Systray and Explorer should be closed. To check, press CTRL+ALT+DELETE. If there are other open programs, click one, and then click End Task. Repeat for each open program. Then reinstall the software.  If the problem persists, contact HP customer support. HP JetAdmin software did not install.  If the HP JetAdmin software fails to install, the setup program stops. Check the result code in the file called JAResult.ini in your Windows\System folder to verify the problem. The result is 1 if the HP JetAdmin software installed and exited as expected, and 0 if a problem with the software exists.  Try reinstalling the software. If the problem persists, contact HP customer support. The computer cannot read the installation compact disc.  The correct drive might not have been specified. Check for the proper drive letter. Often, it is D or E for the CD-ROM drive.  Check the compact disc for damage. Try using the compact disc on another computer, or copy the compact disc or disk folders to the hard drive. Then install from the hard drive.  If the problem persists, contact HP customer support. You cannot exit the configuration menu at the control panel.  The HP JetDirect print server is unconfigured (does not have a valid IP address). Use the control panel to assign an IP address. After changing the  The digital sender is not using the localized messages stored on default language, the the hard drive. Contact HP customer support. control panel shows all the messages in English regardless of the language you selected. 64 Chapter 2 - Installing and configuring EN

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64
Chapter
2 - Installing and configuring
EN
Installation problems
Installation problems
Problem
Actions
Software will not install.
Verify that your network operating system and computer hardware
support the HP 9100C Digital Sender (see “Installation
requirements” on page 30).
All programs except Systray and Explorer should be closed. To
check, press C
TRL
+A
LT
+D
ELETE
. If there are other open programs,
click one, and then click
End Task
. Repeat for each open
program. Then reinstall the software.
If the problem persists, contact HP customer support.
HP JetAdmin software
did not install.
If the HP JetAdmin software fails to install, the setup program
stops. Check the result code in the file called JAResult.ini in your
Windows\System folder to verify the problem. The result is 1 if the
HP JetAdmin software installed and exited as expected, and 0 if a
problem with the software exists.
Try reinstalling the software. If the problem persists, contact
HP customer support.
The computer cannot
read the installation
compact disc.
The correct drive might not have been specified. Check for the
proper drive letter. Often, it is
D
or
E
for the CD-ROM drive.
Check the compact disc for damage. Try using the compact disc
on another computer, or copy the compact disc or disk folders to
the hard drive. Then install from the hard drive.
If the problem persists, contact HP customer support.
You cannot exit the
configuration menu at
the control panel.
The HP JetDirect print server is unconfigured (does not have a
valid IP address). Use the control panel to assign an IP address.
After changing the
default language, the
control panel shows all
the messages in
English regardless of
the language you
selected.
The digital sender is not using the localized messages stored on
the hard drive. Contact HP customer support.