HP 9100C HP 9100C Digital Sender - (English) Administration Guide - Page 156

Internal error message descriptions and actions, Description, Actions, Hardware problem. - internal error 5 500002

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Internal error message descriptions and actions Code Description Actions NOTE Every internal error message has a code associated with it. Use the code to locate the description and action. 2,1 System error while restarting,  Turn the digital sender off and then back on. 2,2 or an internal error in  If the problem persists, note the code and accessing memory. contact HP customer support. 2,3 Failure while executing a job.  Turn the digital sender off and then back on. 2,4  Make sure the cable between the ADF unit 2,5 and the digital sender is securely connected. 2,6  Try the job again. 2,9 2,10 2,11  If the problem persists, note the code and contact HP customer support. 4,1 4,2 4,102 4,201 4,301 4,302 4,401 4,402 4,403 Failure sending a document, or an internal software or hardware problem.  Turn the digital sender off and then back on.  If the problem persists, note the code and contact HP customer support. 5,1xxxxx 5,2xxxxx 5,3xxxxx 5,4xxxxx Internal software or hardware  Turn the digital sender off and then back on. problem.  If the problem persists, note the code and contact HP customer support. 5,500001 Hardware problem.  Turn the digital sender off and then back on.  If the problem persists, note the code and contact HP customer support to arrange return of the digital sender. 5,500002 Scanner lamp problem.  Turn the digital sender off and then back on.  Make sure the digital sender is operating within normal operating conditions (temperature and humidity).  If the problem persists, note the code and contact HP customer support to arrange return of the digital sender. 5,500003 Hardware problem.  Make sure the digital sender is unlocked (see "Install the unit" on page 36). Unlock it if necessary.  If the problem persists, note the code and contact HP customer support. EN Troubleshooting the digital sender 153

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EN
Troubleshooting the digital sender
153
Internal error message descriptions and actions
Code
Description
Actions
NOTE
Every internal error message has a code associated with it. Use the code to
locate the description and action.
2,1
2,2
System error while restarting,
or an internal error in
accessing memory.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
2,3
2,4
2,5
2,6
2,9
2,10
2,11
Failure while executing a job.
Turn the digital sender off and then back on.
Make sure the cable between the ADF unit
and the digital sender is securely connected.
Try the job again.
If the problem persists, note the code and
contact HP customer support.
4,1
4,2
4,102
4,201
4,301
4,302
4,401
4,402
4,403
Failure sending a document,
or an internal software or
hardware problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
5,1
xxxxx
5,2
xxxxx
5,3
xxxxx
5,4
xxxxx
Internal software or hardware
problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
5,500001
Hardware problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support to arrange
return of the digital sender.
5,500002
Scanner lamp problem.
Turn the digital sender off and then back on.
Make sure the digital sender is operating
within normal operating conditions
(temperature and humidity).
If the problem persists, note the code and
contact HP customer support to arrange
return of the digital sender.
5,500003
Hardware problem.
Make sure the digital sender is unlocked (see
“Install the unit” on page 36). Unlock it if
necessary.
If the problem persists, note the code and
contact HP customer support.