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HP 9100C HP 9100C Digital Sender - (English) Administration Guide - Page 147

Invalid PIN. Job canceled., Digital Sender halted. - internal error 5

UPC - 088698634387

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Control panel messages (continued) Message Description Actions Errors were found checking the address book. Please, check the log file. Notification message only. No action required except if the An internal check of the activity log message is 032/00. In address book database that case, reset address books (see found and removed at "Resetting" on page 90) and then least one problem entry. restore a backup copy (see Check the activity log for "Restoring" on page 96). the number of problem entries that were removed. Errors were found when checking the address book. Initialize address book? An internal check of the address book database found significant problems. Reset address books by answering "Yes" to the control panel question. Wait for the reset to complete and then restore a backup copy of the address book (see "Restoring" on page 96). Internal error. codes Digital Sender halted. Internal problem. See the internal error table starting on page 153. Invalid credentials. Check The account name and Use the HP JetAdmin software or account name and password that have been the configuration menu at the control password. configured for panel to change the account name authenticating LDAP and password. searches are invalid. Invalid password. Press any key to retry. The digital sender did not Press any key and then retype the recognize the password. The administrator administrator password password is case-sensitive, so make you entered. sure you type the right combination of uppercase and lowercase letters. If the problem persists, erase the administrator password and enter a new one (see "Erasing administrator password" on page 101 for details). Invalid PIN. Job canceled. You sent a document to Send the document to a device that an HP JetSend device does not require a PIN. that requires a PIN (personal identification number). The digital sender does not work with devices that require PINs. 144 Chapter 4 - Troubleshooting EN

Section	Page
Administrator Guide	2
Contents	6
About the digital sender	10
Introduction	10
Environments and protocols	11
Network operating systems	11
Client operating systems	12
Dependency matrix	12
Features	13
Performance	13
Paper handling	13
Image processing	14
Sending qualities	15
File formats and sizes	16
Distribution services	18
Security	21
Components	22
Hardware components	22
Software components	24
Specifications	25
Equipment specifications	25
Environmental ranges	27
Supported capabilities	28
German noise declaration	29
French EMC regulation	29
Declaration of conformity	30
Installing and configuring	32
Introduction	32
Installation requirements	33
Environmental requirements	33
Network system requirements	33
Client system requirements	33
Space requirements	34
What ships in the box	34
The configuration process	35
Fast-track configuration	35
Extended and optional functionality	35
Assigning an IP address to the digital sender	36
Preparing for configuration	36
Overview of configuration	38
Fast-track configuration steps	39
Configure fast-track parameters at the control panel	41
Extended and optional configuration steps	44
Configure extended and optional parameters at the control panel	44
Run the setup program to install the administrative software	45
Configure extended and optional parameters using the HP JetAdmin software	48
Configure the HP Address Book Manager	55
Distribute the client software to user computers	58
Test the installation	60
Customizing the digital sender to support third- party programs	61
Coexisting with the HP Network ScanJet 5 scanner	64
Administrator matters	64
Client matters	64
LAN fax service matters	65
Uninstalling the software	66
Troubleshooting the installation	66
Function key problems	66
Installation problems	67
Installation messages	69
Administering	72
Introduction	72
Administrator activities	72
Digital sender parameters	76
Using the configuration menu at the control panel	81
Configuration menu keys	81
Configuration menu parameters	83
Controlling notifications	88
Shutting down and restarting	91
Resetting	93
Resetting address books	93
Resetting network parameters	94
Resetting to factory defaults	95
Backing up and restoring address books	97
Backing up	97
Restoring	99
Creating and maintaining user profiles	101
Controlling security	103
Determining who can use the digital sender	103
Changing or setting administrator password	103
Erasing administrator password	104
Controlling whether the administrator must validate new or changed user profiles	105
Validating a new or changed user profile	106
Working with address books	107
Maintaining the Public Email address book	108
Maintaining the Public Distribution Lists address book	108
Importing e-mail addresses into address books	110
Managing printers	114
Using the activity log	116
Displaying the self-test page	119
Changing the contrast level on the control panel	122
Upgrading the digital sender firmware	123
Maintaining the hardware	124
Cleaning the digital sender	124
Troubleshooting	130
Introduction	130
Sources for information about problems	131
Clearing paper jams	132
Troubleshooting the digital sender	136
General digital sender troubleshooting	136
Checking the address book database	142
Control panel messages	144
Troubleshooting network problems	160
General network troubleshooting	160
E-mail service troubleshooting	160
Fax service troubleshooting	161
HP JetAdmin software troubleshooting	163
HP JetDirect print server troubleshooting	171
Activity log messages	173
Troubleshooting the software	191
General software troubleshooting	191
HP Address Book Manager messages	192
HP Digital Sender Link messages	197
Restoring old firmware images	200
Warranty and support information	202
Hewlett-Packard limited warranty statement	202
Replacement parts and accessories	204
HP customer support options worldwide	205
HP customer support	207
Worldwide sales and service offices	209
Index	214
Symbols	214
Numerics	214
A	214
B	214
C	215
D	216
E	216
F	217
G	218
H	218
I	218
J	219
K	219
L	219
M	220
N	220
O	221
P	221
Q	222
R	222
S	222
T	223
U	224
V	224
W	224
Addendum	227
Contents	229
About this Addendum	233
Receiving technical updates	233
Enhancements to the HP Digital Sender 9100C	233
Configuration methods	234
Control panel configuration	234
Configuration software	234
Web Access	234
Configuration replication	235
Enhanced network support	236
Using a Web server for user authentication	236
Using the IIS Web server	237
Preparing the digital sender to work with a Web server	240
Sending to e-mail	243
Using blind carbon copy	243
Viewing the default subject	243
Entering a message	243
Choosing a file format	244
Specifying the time zone	245
Editing the e-mail header	245
Setting e-mail security	245
Setting SMTP gateway polling frequency	245
E-mail delivery reliability	245
Sending to fax	247
Using Public Fax Distribution Lists	247
Entering a billing account code	247
Receiving error messages	247
Using Internet fax	248
Using Fax for Domino	249
Configuring Fax for Domino	249
Sending a fax when using Lotus Fax for Domino	251
Preventing transmission of unnecessary fax pages	251
Sending to copy	252
Sending duplex copies	252
Using the HP color LaserJet 8500 printer	252
Using PCL6 printers	252
Sending to the PC or another program	253
Typing document names	253
Changing the tag	254
Sending to HP Jetsend-enabled devices	255
Sending information to password-protected devices	255
Code update	255
Contrast settings	256
Changing the contrast on a per-job basis	256
Additions and enhancements to software	257
HP Enterprise Center	257
Using Address Book Manager updates	259
Using HP JetAdmin software updates	260
Support for Microsoft Sharepoint Portal Server (MS SPPS)	260
Using other administration tools	261
HP Customer Care	261
Activity log messages	262
New log messages	262