HP 9100C HP 9100C Digital Sender - (English) Administration Guide - Page 165
Make sure the HP Digital Sender, Install the HP JetAdmin Extension
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HP JetAdmin software messages (continued) Message Description Actions Error reading fax vendor There is a problem in the Install the HP JetAdmin Extension key in registry (key name fax vendor database. again using the digital sender setup name) Some vendors might not program. appear in the Product If the problem persists, note the key Name list on the Fax name and contact HP customer page in the HP JetAdmin support. software. Failed to complete command. Operation aborted. The command to reset Check that the digital sender is failed to reach the digital responding on the network using a sender. The reset did not network command such as ping. occur on the digital sender. Another way to check that the digital sender is responding is with the HP JetAdmin software. In the main window, click Device, and then click Find to see if the HP JetAdmin software can discover the IP address. Make sure all cabling is securely connected. Restart the digital sender from the unit itself. Then use the HP JetAdmin software again to try to find the digital sender. If the problem persists, contact HP customer support. Firmware upgrade failure The digital sender cannot Make sure the .ver file has not been (code code). complete the firmware renamed or its contents modified. upgrade. Make sure you have write access to the folder containing the .ver file. Make sure the HP Digital Sender Link is running and that it has write access to the directory containing the .ver file. If the problem persists, note the code and contact HP customer support. 162 Chapter 4 - Troubleshooting EN