HP 9100C HP 9100C Digital Sender - (English) Administration Guide - Page 163
HP JetAdmin software troubleshooting, HP JetAdmin software messages, Message, Description, Actions
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Note HP JetAdmin software troubleshooting The following table contains the error messages pertaining to the digital sender that might appear when you are using the HP JetAdmin software and actions to take to resolve the problem. See the diagnostics and troubleshooting topics in the HP JetAdmin software online help for additional troubleshooting help. Messages are listed in alphabetical order. Self-explanatory messages are not included. HP JetAdmin software messages Message Description Actions A generic error has occurred during login. The digital sender is not If logging in: responding to the Check that the digital sender is Please verify if the device HP JetAdmin software, responding on the network using a is connected to the either when you are trying network command such as ping. network. to log in to configure the Another way to check that the digital digital sender or when you sender is responding is with the are trying to save HP JetAdmin software. In the main changes to your window, click Device, and then click administrator profile. Find to see if the HP JetAdmin software can discover the IP address. Turn the digital sender off and then back on. In the HP JetAdmin software, try to find the digital sender again. In the HP JetAdmin software, verify that you can contact other network devices. If saving changes: Changes were not saved successfully. Go back to the configuration pages and try again. For either situation: If the problem persists, contact HP customer support. A generic error has occurred. Upgrade not started. The command for upgrading could not be prepared. Make sure you have write access to the folder containing the .ver file. Make sure the HP Digital Sender Link is running. If the problem persists, contact HP customer support. 160 Chapter 4 - Troubleshooting EN