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HP 9100C HP 9100C Digital Sender - (English) Administration Guide - Page 170

Verify HP JetAdmin, Install the HP JetAdmin software

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HP JetAdmin software messages (continued) Message Description Actions Unable to communicate The digital sender is not If logging in: with the device. Please responding to the login Check that the digital sender is verify if the device is attempt by the responding on the network using a connected to the network. HP JetAdmin software. network command such as ping. This can happen when Another way to check that the digital logging in to configure the sender is responding is with the device, or when saving HP JetAdmin software. In the main administrator profile window, click Device, and then click changes. Find to see if the HP JetAdmin software can discover the IP address. Turn the digital sender off and then back on. In the HP JetAdmin software, try to find the digital sender again. In the HP JetAdmin software, verify that you can contact other network devices. If saving changes: Changes were not saved successfully. Go back to the configuration pages and try again. For either situation: If the problem persists, contact HP customer support. Verify HP JetAdmin installation. Some HP JetAdmin Install the HP JetAdmin software software files are invalid. again using the digital sender setup program. Version file corrupted. The HP JetAdmin Make sure the .ver file has not been Firmware upgrade cannot software cannot find .ver renamed or its contents modified. continue. files, some files listed in Contact HP for a new copy of the the .ver file are missing, or firmware image, or download the the .ver file contains new firmware image again from the invalid data. HP website. You will lose any changes that you may have made to the configuration pages. Continue? This is a warning message that appears if you make changes to the configuration pages and then choose to reset the digital sender during the same configuration session. Commit the changes first by clicking OK at the bottom of the configuration pages. Return to the Tools page and perform the desired reset action. -Or- Continue with the reset action. You will need to repeat the configuration you did before. EN Troubleshooting network problems 167

Section	Page
Administrator Guide	2
Contents	6
About the digital sender	10
Introduction	10
Environments and protocols	11
Network operating systems	11
Client operating systems	12
Dependency matrix	12
Features	13
Performance	13
Paper handling	13
Image processing	14
Sending qualities	15
File formats and sizes	16
Distribution services	18
Security	21
Components	22
Hardware components	22
Software components	24
Specifications	25
Equipment specifications	25
Environmental ranges	27
Supported capabilities	28
German noise declaration	29
French EMC regulation	29
Declaration of conformity	30
Installing and configuring	32
Introduction	32
Installation requirements	33
Environmental requirements	33
Network system requirements	33
Client system requirements	33
Space requirements	34
What ships in the box	34
The configuration process	35
Fast-track configuration	35
Extended and optional functionality	35
Assigning an IP address to the digital sender	36
Preparing for configuration	36
Overview of configuration	38
Fast-track configuration steps	39
Configure fast-track parameters at the control panel	41
Extended and optional configuration steps	44
Configure extended and optional parameters at the control panel	44
Run the setup program to install the administrative software	45
Configure extended and optional parameters using the HP JetAdmin software	48
Configure the HP Address Book Manager	55
Distribute the client software to user computers	58
Test the installation	60
Customizing the digital sender to support third- party programs	61
Coexisting with the HP Network ScanJet 5 scanner	64
Administrator matters	64
Client matters	64
LAN fax service matters	65
Uninstalling the software	66
Troubleshooting the installation	66
Function key problems	66
Installation problems	67
Installation messages	69
Administering	72
Introduction	72
Administrator activities	72
Digital sender parameters	76
Using the configuration menu at the control panel	81
Configuration menu keys	81
Configuration menu parameters	83
Controlling notifications	88
Shutting down and restarting	91
Resetting	93
Resetting address books	93
Resetting network parameters	94
Resetting to factory defaults	95
Backing up and restoring address books	97
Backing up	97
Restoring	99
Creating and maintaining user profiles	101
Controlling security	103
Determining who can use the digital sender	103
Changing or setting administrator password	103
Erasing administrator password	104
Controlling whether the administrator must validate new or changed user profiles	105
Validating a new or changed user profile	106
Working with address books	107
Maintaining the Public Email address book	108
Maintaining the Public Distribution Lists address book	108
Importing e-mail addresses into address books	110
Managing printers	114
Using the activity log	116
Displaying the self-test page	119
Changing the contrast level on the control panel	122
Upgrading the digital sender firmware	123
Maintaining the hardware	124
Cleaning the digital sender	124
Troubleshooting	130
Introduction	130
Sources for information about problems	131
Clearing paper jams	132
Troubleshooting the digital sender	136
General digital sender troubleshooting	136
Checking the address book database	142
Control panel messages	144
Troubleshooting network problems	160
General network troubleshooting	160
E-mail service troubleshooting	160
Fax service troubleshooting	161
HP JetAdmin software troubleshooting	163
HP JetDirect print server troubleshooting	171
Activity log messages	173
Troubleshooting the software	191
General software troubleshooting	191
HP Address Book Manager messages	192
HP Digital Sender Link messages	197
Restoring old firmware images	200
Warranty and support information	202
Hewlett-Packard limited warranty statement	202
Replacement parts and accessories	204
HP customer support options worldwide	205
HP customer support	207
Worldwide sales and service offices	209
Index	214
Symbols	214
Numerics	214
A	214
B	214
C	215
D	216
E	216
F	217
G	218
H	218
I	218
J	219
K	219
L	219
M	220
N	220
O	221
P	221
Q	222
R	222
S	222
T	223
U	224
V	224
W	224
Addendum	227
Contents	229
About this Addendum	233
Receiving technical updates	233
Enhancements to the HP Digital Sender 9100C	233
Configuration methods	234
Control panel configuration	234
Configuration software	234
Web Access	234
Configuration replication	235
Enhanced network support	236
Using a Web server for user authentication	236
Using the IIS Web server	237
Preparing the digital sender to work with a Web server	240
Sending to e-mail	243
Using blind carbon copy	243
Viewing the default subject	243
Entering a message	243
Choosing a file format	244
Specifying the time zone	245
Editing the e-mail header	245
Setting e-mail security	245
Setting SMTP gateway polling frequency	245
E-mail delivery reliability	245
Sending to fax	247
Using Public Fax Distribution Lists	247
Entering a billing account code	247
Receiving error messages	247
Using Internet fax	248
Using Fax for Domino	249
Configuring Fax for Domino	249
Sending a fax when using Lotus Fax for Domino	251
Preventing transmission of unnecessary fax pages	251
Sending to copy	252
Sending duplex copies	252
Using the HP color LaserJet 8500 printer	252
Using PCL6 printers	252
Sending to the PC or another program	253
Typing document names	253
Changing the tag	254
Sending to HP Jetsend-enabled devices	255
Sending information to password-protected devices	255
Code update	255
Contrast settings	256
Changing the contrast on a per-job basis	256
Additions and enhancements to software	257
HP Enterprise Center	257
Using Address Book Manager updates	259
Using HP JetAdmin software updates	260
Support for Microsoft Sharepoint Portal Server (MS SPPS)	260
Using other administration tools	261
HP Customer Care	261
Activity log messages	262
New log messages	262

Match case Limit results 1 per page

Troubleshooting network problems

167

Unable to communicate

with the device. Please

verify if the device is

connected to the network.

The digital sender is not

responding to the login

attempt by the

HP JetAdmin software.

This can happen when

logging in to configure the

device, or when saving

administrator profile

changes.

If logging in:

Check that the digital sender is

responding on the network using a

network command such as ping.

Another way to check that the digital

sender is responding is with the

HP JetAdmin software. In the main

window, click

Device

, and then click

Find

to see if the HP JetAdmin

software can discover the IP

address.

Turn the digital sender off and then

back on. In the HP JetAdmin

software, try to find the digital

sender again.

In the HP JetAdmin software, verify

that you can contact other network

devices.

If saving changes:

Changes were not saved

successfully. Go back to the

configuration pages and try again.

For either situation:

If the problem persists, contact

HP customer support.

Verify HP JetAdmin

installation.

Some HP JetAdmin

software files are invalid.

Install the HP JetAdmin software

again using the digital sender setup

program.

Version file corrupted.

Firmware upgrade cannot

continue.

The HP JetAdmin

software cannot find .ver

files, some files listed in

the .ver file are missing, or

the .ver file contains

invalid data.

Make sure the .ver file has not been

renamed or its contents modified.

Contact HP for a new copy of the

firmware image, or download the

new firmware image again from the

HP website.

You will lose any changes

that you may have made

to the configuration

pages. Continue?

This is a warning

message that appears if

you make changes to the

configuration pages and

then choose to reset the

digital sender during the

same configuration

session.

Commit the changes first by clicking

at the bottom of the

configuration pages. Return to the

Tools

page and perform the desired

reset action.

-Or-

Continue with the reset action. You

will need to repeat the configuration

you did before.

HP JetAdmin software messages (continued)

Message

Description

Actions