HP D2D .HP D2D Backup System user guide (EH985-90907, March 2011) - Page 114

Backup & Restore (Administration), Support ticket, Recommendations

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Support ticket If you have problems, HP Support will ask you to generate a support ticket to help with troubleshooting. It provides a log of everything that has happened on your system. NOTE: Please ensure that your browser security settings allow files to be transferred from the HP StoreOnce Backup System to your host machine. 1. Click Generate to create a support ticket. 2. At the prompt, save the file to disk. Backup & Restore (Administration) This tab allows you to save the HP StoreOnce Backup System's configuration settings by downloading them to the host system. If the HP StoreOnce Backup System or the host is repaired or replaced, the configuration settings can be restored. It is also possible to restore an HP StoreOnce Backup System to factory settings, if a critical failure cannot be resolved by any other means. This should normally only be done, if advised to do so by HP Customer Support. Recommendations Certain combinations of hardware failure will result in the need to recover configuration settings. It is strongly recommended that you export the configuration file: • Once you have initially configured the HP StoreOnce Backup System and the configuration is stable • Whenever you change the configuration • Before you upgrade the software • Immediately after upgrading software • Before you change any hardware component NOTE: Configuratin files generated on old software will not be compatible after software upgrade, so a new configuration file must be taken after software update. 114 Administration

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Support ticket
If you have problems, HP Support will ask you to generate a support ticket to help with troubleshooting.
It provides a log of everything that has happened on your system.
NOTE:
Please ensure that your browser security settings allow files to be transferred from the HP StoreOnce
Backup System to your host machine.
1.
Click
Generate
to create a support ticket.
2.
At the prompt, save the file to disk.
Backup & Restore (Administration)
This tab allows you to save the HP StoreOnce Backup System's configuration settings by downloading
them to the host system. If the HP StoreOnce Backup System or the host is repaired or replaced, the
configuration settings can be restored. It is also possible to restore an HP StoreOnce Backup System
to factory settings, if a critical failure cannot be resolved by any other means. This should normally
only be done, if advised to do so by HP Customer Support.
Recommendations
Certain combinations of hardware failure will result in the need to recover configuration settings. It
is strongly recommended that you export the configuration file:
•
Once you have initially configured the HP StoreOnce Backup System and the configuration is
stable
•
Whenever you change the configuration
•
Before you upgrade the software
•
Immediately after upgrading software
•
Before you change any hardware component
NOTE:
Configuratin files generated on old software will not be compatible after software upgrade, so a new
configuration file must be taken after software update.
Administration
114