HP D2D .HP D2D Backup System user guide (EH985-90907, March 2011) - Page 154

Power On/Off Problems, Disk RAID errors and warnings, Network warnings, NTP server fails, System state

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TIP: If you have selected a language other than English and find that some of the messages are in English, you have upgraded the software without upgrading the language pack. This is easily remedied by following the instructions in Upgrading the language pack on page 112. Best practice, however, is to always upgrade the language pack at the same time as the software. Disk RAID errors and warnings See "Hard disk replacement" on page 161 for details of hard disk drive failure and rebuild. Network warnings See "Connecting to the network" on page 152. NTP server fails If the NTP server (for automatic date and time update) fails to connect to the server for any reason, it will fail and stop the NTP server. If this happens an email alert will be sent and the user must manually restart NTP from the Web Management Interface. System state This describes the overall state of the HP D2D. RAM Failure Warning Your HP D2D is designed to operate with a certain amount of RAM. If it is outside this limit, a warning will appear. The device will still operate, but with very limited performance. • Check that the memory modules are correctly mounted in the slots • Check that you have the correct memory capacity inserted • Check that they are in the correct slots CPU Faulty Warning You HP D2D is designed to operate with a certain processor and speed. If it is outside this limit, a warning will appear. The device will still operate, but with very limited performance. Check that the processor is the correct version Storage Pool messages If you have installed the Capacity Upgrade Kit (not supported on the HP D2D2500 Series) and it is powered off for any reason, you should also power down the HP StoreOnce Backup System. Then restart the Capacity Upgrade Kit before you restart the HP StoreOnce Backup System. If the two units are not powered on in the correct sequence, you will get a message that "a storage pool is not available." Power On/Off Problems The normal boot sequence takes approximately 2 (or 5 for HP D2D4300 Series) minutes. On power up the HP StoreOnce Backup System runs its fans at high speed for approximately 10 seconds before 154 Troubleshooting

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TIP:
If you have selected a language other than English and find that some of the messages are in English,
you have upgraded the software without upgrading the language pack. This is easily remedied by
following the instructions in
Upgrading the language pack
on page 112. Best practice, however, is to
always upgrade the language pack at the same time as the software.
Disk RAID errors and warnings
See
“
Hard disk replacement
”
on page 161 for details of hard disk drive failure and rebuild.
Network warnings
See
“
Connecting to the network
”
on page 152.
NTP server fails
If the NTP server (for automatic date and time update) fails to connect to the server for any reason, it
will fail and stop the NTP server. If this happens an email alert will be sent and the user must manually
restart NTP from the Web Management Interface.
System state
This describes the overall state of the HP D2D.
RAM Failure Warning
Your HP D2D is designed to operate with a certain amount of RAM. If it is outside this limit, a warning
will appear. The device will still operate, but with very limited performance.
•
Check that the memory modules are correctly mounted in the slots
•
Check that you have the correct memory capacity inserted
•
Check that they are in the correct slots
CPU Faulty Warning
You HP D2D is designed to operate with a certain processor and speed. If it is outside this limit, a
warning will appear. The device will still operate, but with very limited performance.
Check that the processor is the correct version
Storage Pool messages
If you have installed the Capacity Upgrade Kit (not supported on the HP D2D2500 Series) and it is
powered off for any reason, you should also power down the HP StoreOnce Backup System. Then
restart the Capacity Upgrade Kit before you restart the HP StoreOnce Backup System. If the two units
are not powered on in the correct sequence, you will get a message that
“
a storage pool is not
available.
”
Power On/Off Problems
The normal boot sequence takes approximately 2 (or 5 for HP D2D4300 Series) minutes. On power
up the HP StoreOnce Backup System runs its fans at high speed for approximately 10 seconds before
Troubleshooting
154