HP D2D .HP D2D Backup System user guide (EH985-90907, March 2011) - Page 155

HP D2D System Health LED is flashing RED HP D2D4100 and D2D4300 Series

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returning to normal speed. When powering off the HP StoreOnce Backup System make sure no backup or restore jobs are running or scheduled to run while the HP StoreOnce Backup System is out of action. HP D2D shuts down automatically The HP D2D has found a problem with the internal hardware which requires the device to shutdown to avoid further hardware problems. The System Health LED on the front panel will probably be flashing RED. • Plug in a monitor and keyboard directly to the back of the HP D2D (see the HP StoreOnce Backup System Installation and Configuration Guide) and watch for errors on boot up or on the Console screen. • If iLO-2 is available on your system, check for errors in the event and IML logs. HP D2D does not boot up correctly Check the Power LED on the front panel. If the Power LED is OFF: • Check power is connected to the HP D2D and is on. • The PSU may be faulty. If the Power LED is AMBER: • Power on the HP D2D using the Power button. • If it shuts down again, see HP D2D shuts down automatically on page 155. If the Power LED is GREEN: • Plug in a monitor and keyboard directly to the back of the HP D2D (see the HP StoreOnce Backup System Installation and Configuration Guide) and watch for errors on boot up or on the System Console screen. • If all the LEDs turn on except for the hard disk drive LEDs, the SmartArray RAID controller in one of the PCIe slots may be at fault. On the System Console screen, the Smart Array status normally shown at boot time will not display. No hard disk drive LEDs will turn on. Please refer to SmartArray RAID information on http://www.hp.com/support. • If the System Console screen is not seen: • The HP D2D operating system may not be seen or recognized. Check the flash memory module inside the HP D2D for correct seating. (To locate the flash memory module, refer to the schematic on the hood label.) • Check for hardware errors as the HP D2D device boots up. HP D2D System Health LED is flashing RED (HP D2D4100 and D2D4300 Series) One of the two power supplies is faulty or not connected to power at power on time, causing a warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure both power supplies are connected and reboot to clear this LED. The HP D2D will work satisfactorily with one power supply, but without any redundancy. It is recommended to power on the second power supply or replace the power supply as soon as possible. HP D2D boots up correctly, but cannot be seen on the network See "Connecting to the network" on page 152. Backup System user guide 155

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returning to normal speed. When powering off the HP StoreOnce Backup System make sure no backup
or restore jobs are running or scheduled to run while the HP StoreOnce Backup System is out of action.
HP D2D shuts down automatically
The HP D2D has found a problem with the internal hardware which requires the device to shutdown
to avoid further hardware problems. The System Health LED on the front panel will probably be
flashing RED.
•
Plug in a monitor and keyboard directly to the back of the HP D2D (see the
HP StoreOnce Backup
System Installation and Configuration Guide
) and watch for errors on boot up or on the Console
screen.
•
If iLO-2 is available on your system, check for errors in the event and IML logs.
HP D2D does not boot up correctly
Check the Power LED on the front panel.
If the Power LED is OFF:
•
Check power is connected to the HP D2D and is on.
•
The PSU may be faulty.
If the Power LED is AMBER:
•
Power on the HP D2D using the Power button.
•
If it shuts down again, see
HP D2D shuts down automatically
on page 155.
If the Power LED is GREEN:
•
Plug in a monitor and keyboard directly to the back of the HP D2D (see the
HP StoreOnce Backup
System Installation and Configuration Guide
) and watch for errors on boot up or on the System
Console screen.
•
If all the LEDs turn on except for the hard disk drive LEDs, the SmartArray RAID controller in one
of the PCIe slots may be at fault. On the System Console screen, the Smart Array status normally
shown at boot time will not display. No hard disk drive LEDs will turn on. Please refer to SmartArray
RAID information on
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t
.
•
If the System Console screen is not seen:
•
The HP D2D operating system may not be seen or recognized. Check the flash memory module
inside the HP D2D for correct seating. (To locate the flash memory module, refer to the
schematic on the hood label.)
•
Check for hardware errors as the HP D2D device boots up.
HP D2D System Health LED is flashing RED (HP D2D4100 and D2D4300 Series)
One of the two power supplies is faulty or not connected to power at power on time, causing a
warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure
both power supplies are connected and reboot to clear this LED. The HP D2D will work satisfactorily
with one power supply, but without any redundancy. It is recommended to power on the second
power supply or replace the power supply as soon as possible.
HP D2D boots up correctly, but cannot be seen on the network
See
“
Connecting to the network
”
on page 152.
Backup System user guide
155