HP Deskjet 600 HP DeskJet 600 Printer - Support Information - Page 103
Troubleshooting Hints
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Printing System Troubleshooting Troubleshooting Hints Troubleshooting Hints The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Note To save time diagnosing printing system problems, the Possible Cause column in the table below is given with the most likely cause listed first. If the printing system does not respond correctly after trying the first solution, proceed the next, etc. Printing System Problems, Causes and Solutions Problem Possible Cause Solution Printer does not print. (Power light on, Form Feed light off) The printer driver is still preparing data to send to the printer. Wait a few minutes. Some computers take several minutes of processing time before sending any data to the printer. The interface connection or the interface cable has failed. 1. Verify the interface cable is an approved interface cable. (Must conform to IEEE 1284-B standards) 2. The interface cable may be faulty. Check the interface cable connections or try another interface cable. Failure of the host computer. The problem is caused by TSR programs or the application software. 3. Wrong interface connection. For example, the printer is connected to the serial port (e.g. COM1) rather than a parallel interface port. 1. Verify the host is operating correctly by printing to another printer. 2. The computer-to-printer connection has failed. Unplug the printer from the host computer and try printing a self-test. If the self-test prints OK, verify the host computer and interface cable are functional by printing to a different printer using the same printer port and printer cable. 1. Close (or "rem-out") any screen saver or other TSR (Terminate Stay Resident) software programs (such as MacDisk) that are open and running in the background. Restart your computer. 2. Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer. Continued on next page