HP Deskjet 600 HP DeskJet 600 Printer - Support Information - Page 110

Troubleshooting Flowcharts - PC Connect

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Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - PC Connect Section PC Connect Sect ion From the Self-Test Section Can standard No ASCII text be printed (dir, edit)? 1. Reconnect the interface cable. 2. Try another interface cable. 3. Verify the printer and computer are properly configured. 4. Try the printer with another computer. Yes Yes No Print ASCII text? Return for service. See "CKK100 " and "CKK105" customer codes. Print from an MS Windows Application? No 1. Check that the driver version is correct. 2. Check the configuration in the MS Windows control panel. Yes At this point, the printer should be operating normally. However, if it is not, return it for service along with a complete description of the problem. Yes Print from MS No Windows? Return printer for service and document the error and its symptoms. See "Warranty and Support Information" for customer code information.

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P r i n t i n g
S y s t e m
T r o u b l e s h o o t i n g
T r o u b l e s h o o t i n g
F l o w c h a r t s
Troubleshooting Flowcharts - PC Connect Section
No
Yes
No
No
No
Yes
Yes
Yes
From the Self-Test
Section
Can standard
ASCII text be printed
(dir, edit)?
Print ASCII text?
Return for service. See
“CKK100 “ and “CKK105”
customer
codes.
Print from
an MS Windows
Application?
At this point, the
printer should be
operating normally.
However, if it is not,
return it for service
along with a complete
description of the
problem.
PC Connect Section
1. Check that the driver version is correct.
2. Check the configuration in the MS Windows control panel.
Print from MS
Windows?
Return
printer for service and
document the error and its
symptoms.
See “Warranty and
Support Information”
for
customer code information.
1. Reconnect the interface cable.
2. Try another interface cable.
3. Verify the printer and computer are properly configured.
4. Try the printer with another computer.