HP Deskjet 600 HP DeskJet 600 Printer - Support Information - Page 84

HP DeskJet Printer Family Customer Codes Cont.

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HP De skJe t an d De skWrit e r P rin te rs P rin te r Re p air Fe e d b ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 Failure Keywords MEDIA HANDLING No Media Pick-Up Multiple Pick Incomplete Load Media Jams Skewed/Slanted Page Media Eject Problem Continuous Media Feed Tracks on Media Failure Description Paper/envelope/transparency not loading Several sheets/envelopes are picked together Sheet/envelope loads then stops or media slips Sheet/envelope/labels stuck inside of product/obstruction Sheet/envelope loads unevenly Sheet/envelope fails to eject Continuously picks and feeds media Excessive force on pinch wheels causes tracks on media CGT100 CGT105 CGT110 CGT115 CGT120 CGT125 CGT130 CPG115 PRINT/IMAGE QUALITY Missing Dots Fuzzy/Blurred/Wavy or Unusual Print Vertical Misalignment Underlines or Streaks in Printing Incomplete/Faded Print Won't Print Wrong Colors Hardware Banding White line or streak through text or graphics, partial characters Overspray of dots or print appears wavy or compressed or faded Table columns of text/vertical lines are not well aligned (bi-directional shift) Prints extra lines across media when printing self-test Parts of printed characters are missing on self-test or print is faded Carriage moving but not printing Printing wrong colors or ink appears mixed Printed page exhibits banding in print not caused by the print cartridge Table continued on next page

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H P
D e s k J e t
a n d
D e s k W r i t e r
P r i n t e r s
P r i n t e r
R e p a i r
F e e d b a c k
In f o r m a t i o n
HP DeskJet Printer Family Customer Codes (Cont.)
Customer
Code
Failure
Keywords
Failure
Description
MEDIA HANDLING
CMM100
No Media Pick-Up
Paper/envelope/transparency not loading
CMM105
Multiple Pick
Several sheets/envelopes are picked together
CMM110
Incomplete Load
Sheet/envelope loads then stops or media slips
CMM115
Media Jams
Sheet/envelope/labels stuck inside of
product/obstruction
CMM120
Skewed/Slanted Page
Sheet/envelope loads unevenly
CMM135
Media Eject Problem
Sheet/envelope fails to eject
CMM140
Continuous Media
Feed
Continuously picks and feeds media
CMM150
Tracks on Media
Excessive force on pinch wheels causes tracks on
media
PRINT/IMAGE
QUALITY
CGT100
Missing Dots
White line or streak through text or graphics, partial
characters
CGT105
Fuzzy/Blurred/Wavy or
Unusual Print
Overspray of dots or print appears wavy or
compressed or faded
CGT110
Vertical Misalignment
Table columns of text/vertical lines are not well
aligned (bi-directional shift)
CGT115
Underlines or Streaks
in Printing
Prints extra lines across media when printing self-test
CGT120
Incomplete/Faded
Print
Parts of printed characters are missing on self-test or
print is faded
CGT125
Won’t Print
Carriage moving but not printing
CGT130
Wrong Colors
Printing wrong colors or ink appears mixed
CPG115
Hardware Banding
Printed page exhibits banding in print not caused by
the print cartridge
Table continued on next page