HP Deskjet 600 HP DeskJet 600 Printer - Support Information - Page 108

Troubleshooting Flowcharts

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Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts - Power-On Section See "EX" and "EZ" See "CSP200" Power-O n Sect ion Start Turn on the printer. Power light No turns on? Yes 1. Verify the power module is plugged into a powered AC receptacle. 2. Verify the power module is plugged into the printer. 3. Check the power module with another printer. 4. Unplug the interface cable. Yes Power light No turns on? Return for service. See "CSP100" and "CSP210" customer codes. Yes Printer noisy? 1. Check for obstructions or loose parts. 2. Determine noise is excessive for product. No No Still Noisy? Yes Return for service. See "CPN100" or "CPN105" customer codes. Carriage Moves & Power/Ready light on No Control panel light(s) flashing? No 1. Verify the computer is on. 2. Disconnect the printer from the computer. steady? Yes Yes 1. Check for carriage obstruction. Yes 2. Check for missing/incorrect print cartridge. Fl as hi ng? No Return for service. See "CSP200" customer code. Go to the No Self-Test section of the Flowchart Still flashing? Yes See Printer Diagnostic Information/Error Light Indications. See "CSP205", and "CSP215" customer codes.

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P r i n t i n g
S y s t e m
T r o u b l e s h o o t i n g
T r o u b l e s h o o t i n g
F l o w c h a r t s
Troubleshooting Flowcharts
Troubleshooting Flowcharts - Power-On Section
Return for service.
See "CSP200"
customer code.
See "EX" and "EZ" See "CSP200"
Start
Turn on the printer.
Power light
turns on?
No
Yes
1. Verify the power module is plugged into a powered AC receptacle.
2. Verify the power module is plugged into the printer.
3. Check the power module with another printer.
4. Unplug the interface cable.
Power light
turns on?
Yes
No
Return for service.
See "CSP100" and
“CSP210” customer
codes.
Printer noisy?
Carriage Moves
& Power/Ready
light on
Go to the
Self-Test section
of the Flowchart
Power-On Section
1. Check for obstructions or loose parts.
2. Determine noise is excessive for product.
Still Noisy?
Return for service. See
"CPN100" or “CPN105”
customer codes.
1. Check for carriage obstruction.
2. Check for missing/incorrect print cartridge.
1. Verify the computer is on.
2. Disconnect the printer from the computer.
Control panel
light(s) flashing?
Flashing?
Still flashing?
See Printer Diagnostic Information/Error Light
Indications. See "CSP205", and "CSP215" customer
codes.
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
steady?