HP Deskjet 600 HP DeskJet 600 Printer - Support Information - Page 111

Troubleshooting Flowcharts - Macintosh Connect

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Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Connect Sect ion From the Self-Test Section Prints from a 1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial). No 2. If AppleTalk, verify that AppleTalk is active in the Chooser. Macintosh Computer? 3. If connected serially, verify that AppleTalk is inactive in the Chooser. 4. Verify the correct port is selected in the Chooser. 5. Reconnect the interface cable. 6. Try another interface cable. Yes 7. Try the printer with another computer. Yes No Print ok? Return for Service. See "CKK100 " and "CKK105 " customer codes. At this point, the printer should be operating normally. However, if it is not, return the printer for service and document the error and its symptoms. See "Warranty and Support Information" for additional customer code information.

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P r i n t i n g
S y s t e m
T r o u b l e s h o o t i n g
T r o u b l e s h o o t i n g
F l o w c h a r t s
Troubleshooting Flowcharts - Macintosh Connect Section
Macintosh Connect Section
From the Self-Test
Section
Prints from a
Macintosh Computer?
Yes
Print ok?
Return for Service. See
“CKK100 “ and “CKK105 "
customer codes.
At this point, the printer
should be operating
normally. However, if it
is not, return the printer
for service and
document the error and
its symptoms.
See
“Warranty and Support
Information”
for
additional customer code
information.
No
Yes
1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial).
2. If AppleTalk, verify that AppleTalk is
active in the Chooser.
3. If connected serially, verify that AppleTalk is inactive in the Chooser.
4. Verify the correct port is selected in the Chooser.
5. Reconnect the interface cable.
6. Try another interface cable.
7. Try the printer with another computer.
No