HP Deskjet 600 HP DeskJet 600 Printer - Support Information - Page 83

Printer Repair Feedback Information

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HP De skJe t an d De skWrit e r P rin te rs P rin te r Re p air Fe e d b ack In fo rmatio n Printer Repair Feedback Information Procedure for Providing Repair Feedback Information: 1. Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page. 2. Observe the problem with the printer. Verify the problem is repeatable. 3. Determine the customer code from the table below. 4. Fill out the repair sheet and return the repair sheet with the printer. HP DeskJet Printer Family Customer Codes Customer Failure Code Keywords Failure Description STARTUP PROBLEMS CPS100 CPS105 CPS110 CPS200 CPS205 Power-Up Failed Self-Test Failed Erratic/Intermittent Operation Lights On Steady Lights Flash in Unison No lights, no noise, no movement, power failure, dead Self-test does not print or is incomplete/wrong Product behaves inconsistently or exhibits an intermittent failure LEDs on front panel ON steady LEDs on front panel ON and flashing CPS210 CPS215 No Lights/Fan Only/No Lamp Lights Flashing Alternately No LEDs On or no LEDs and the fan is ON or lamp not on Different LED's flash On and Off alternately CWP000 CWP005 CWP010 QUALITY Multiple Exchange Customer Return Re-Repair 90 days Customer has received more than one exchange per incident Customer returns exchanged unit Unit fails within 90 days of previous repair CWP015 CWP020 CWP025 Defective from Stock Customer Damaged Wrong Model Unit shipped to customer is defective from stock Customer/Reseller has damaged or mis-repaired unit Wrong model or product sent to customer CPG100 CPG105 PERFORMANCE Won't Print Stops Printing Printer will not print or locks up while printing Prints part of a page then stops CPP100 CPN100 Burning Smell Grinding, Squeaking, Scraping Noise During operation, unit emits a burning smell Unusual, persistent grinding, squeaking, scraping noise CPN105 Knocking, Clicking, Chattering Noise Frequent shock or clicking or chattering noise Table continued on next page

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H P
D e s k J e t
a n d
D e s k W r i t e r
P r i n t e r s
P r i n t e r
R e p a i r
F e e d b a c k
In f o r m a t i o n
Printer Repair Feedback Information
Procedure for Providing Repair Feedback Information:
1.
Make a copy of the HP DeskJet Printer Family Repair Sheet found
on the following page.
2.
Observe the problem with the printer. Verify the problem is
repeatable.
3.
Determine the customer code from the table below.
4.
Fill out the repair sheet and return the repair sheet with the printer.
HP DeskJet Printer Family Customer Codes
Customer
Code
Failure
Keywords
Failure
Description
STARTUP
PROBLEMS
CPS100
Power-Up Failed
No lights, no noise, no movement, power failure,
dead
CPS105
Self-Test Failed
Self-test does not print or is incomplete/wrong
CPS110
Erratic/Intermittent
Operation
Product behaves inconsistently or exhibits an
intermittent failure
CPS200
Lights On Steady
LEDs on front panel ON steady
CPS205
Lights Flash in Unison
LEDs on front panel ON and flashing
CPS210
No Lights/Fan Only/No
Lamp
No LEDs On or no LEDs and the fan is ON or lamp not
on
CPS215
Lights Flashing
Alternately
Different LED’s flash On and Off alternately
QUALITY
CWP000
Multiple Exchange
Customer has received more than one exchange per
incident
CWP005
Customer Return
Customer returns exchanged unit
CWP010
Re-Repair 90 days
Unit fails within 90 days of previous repair
CWP015
Defective from Stock
Unit shipped to customer is defective from stock
CWP020
Customer Damaged
Customer/Reseller has damaged or mis-repaired unit
CWP025
Wrong Model
Wrong model or product sent to customer
PERFORMANCE
CPG100
Won’t Print
Printer will not print or locks up while printing
CPG105
Stops Printing
Prints part of a page then stops
CPP100
Burning Smell
During operation, unit emits a burning smell
CPN100
Grinding, Squeaking,
Scraping Noise
Unusual, persistent grinding, squeaking, scraping
noise
CPN105
Knocking, Clicking,
Chattering Noise
Frequent shock or clicking or chattering noise
Table continued on next page