HP EliteDesk 800 65W G2 Maintenance and Service Guide - Page 101

Solving Network Problems

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Table 6-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the Ensure that the cable and device at the other end are operating cable. correctly. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match Make sure the network drivers are loaded and that the driver current configuration. parameters match the configuration of the network controller. Solving Network Problems 93

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Table 6-2
Solving Network Problems (continued)
Network status link light never
flashes.
NOTE:
The network status light is supposed to
flash
when there is network activity.
Cause
Solution
To access Device Manager in Windows 7, click
Start
, select
Control
Panel
, and then select
Device Manager
.
To access Device Manager in Windows 8.1, from the Start screen,
type
c
, select
Control Panel
from the list of applications, and then
select
Device Manager
.
To access Device Manager in Windows 10, type
device
manager
in the taskbar search box, and then select
Device
Manager
from the list of applications.
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system using
Device Manager.
To access Device Manager in Windows 7, click
Start
, select
Control Panel
, and then select
Device Manager
.
To access Device Manager in Windows 8.1, from the Start
screen, type
c
, select
Control Panel
from the list of
applications, and then select
Device Manager
.
To access Device Manager in Windows 10, type
device
manager
in the taskbar search box, and then select
Device
Manager
from the list of applications.
Network driver is not properly loaded.
Reinstall network drivers.
System cannot autosense the network.
Disable auto-sensing capabilities and force the system into the
correct operating mode.
Diagnostics reports a failure.
Cause
Solution
The cable is not securely connected.
Ensure that the cable is securely attached to the network connector
and that the other end of the cable is securely attached to the
correct device.
The cable is attached to the incorrect connector.
Ensure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other end of the
cable.
Ensure that the cable and device at the other end are operating
correctly.
The network controller is defective.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not match
current
configuration.
Make sure the network drivers are loaded and that the driver
parameters match the
configuration
of the network controller.
Solving Network Problems
93