HP EliteDesk 800 65W G2 Maintenance and Service Guide - Page 98

Solving Hardware Installation Problems

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Mouse does not respond to movement or is too slow. Cause Program in use has stopped responding to commands. Mouse may need cleaning. Mouse may need repair. Computer is in Sleep state. Solution 2. Use the arrow keys to select Power, and then press Enter. 3. Use the arrow keys to select Shut Down, and then press Enter. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Windows 10: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to scroll to and select the power icon at the top right on the menu, and then press Enter. 3. Use the arrow keys to select Shut Down, and then press Enter. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Shut down the computer using the keyboard then restart the computer. Remove the roller ball cover on the mouse and clean the internal components. See the Worldwide Limited Warranty for terms and conditions. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. 90 Chapter 6 Troubleshooting without diagnostics

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Mouse does not respond to movement or is too slow.
Cause
Solution
2.
Use the
arrow
keys to select
Power
, and then press
Enter
.
3.
Use the
arrow
keys to select
Shut Down
, and then press
Enter
.
4.
After the shutdown is complete, plug the mouse connector
into the back of the computer (or the keyboard) and restart.
Windows 10:
1.
Press the
Ctrl
and
Esc
keys at the same time (or press the
Windows logo
key) to display the
Start
menu.
2.
Use the
arrow
keys to scroll to and select the power icon at
the top right on the menu, and then press
Enter
.
3.
Use the
arrow
keys to select
Shut Down
, and then press
Enter
.
4.
After the shutdown is complete, plug the mouse connector
into the back of the computer (or the keyboard) and restart.
Program in use has stopped responding to commands.
Shut down the computer using the keyboard then restart the
computer.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the internal
components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and conditions.
Computer is in Sleep state.
Press the power button to resume from Sleep state.
CAUTION:
When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make contact
with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and clean
the internal components with a mouse cleaning kit available from
most computer stores.
Solving Hardware Installation Problems
You may need to
reconfigure
the computer when you add or remove hardware, such as an additional drive or
expansion card. If you install a plug and play device, Windows automatically recognizes the device and
configures
the computer. If you install a non-plug and play device, you must
reconfigure
the computer after
completing installation of the new hardware. In Windows, use the
Add Hardware Wizard
and follow the
instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the
power cord from the wall outlet and allow the internal system components to cool before touching.
90
Chapter 6
Troubleshooting without diagnostics