HP EliteDesk 800 65W G2 Maintenance and Service Guide - Page 127

Using the HP Recovery partition (select products only), Using HP Recovery media to recover, IMPORTANT

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IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 116. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 116. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Factory Reset-Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: 1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment. - or Press f11 while the computer boots, or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 120. 3. Follow the on-screen instructions. Backing up, restoring, and recovering in Windows 10 119

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IMPORTANT:
Recovery through HP Recovery Manager should be used as a
final
attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery
media, see
Creating HP Recovery media (select products only)
on page
116
.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see
Creating HP Recovery media (select products only)
on page
116
.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the
Worldwide Telephone Numbers
booklet included with the computer. You can also
find
contact information from the HP website. Go to
support
, select your country or region, and follow the on-screen instructions.
IMPORTANT:
HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then
configures
the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard
drive and re-creating the partitions. Then it reinstalls the operating system and the software that was
installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB
flash
drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1.
Type
recovery
in the taskbar search box, select
Recovery Manager
, and then select
HP Recovery
Environment
.
- or -
Press
f11
while the computer boots, or press and hold
f11
as you press the power button.
2.
Select
Troubleshoot
from the boot options menu.
3.
Select
Recovery Manager
, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not
have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal
files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE:
If the computer does not automatically restart in HP Recovery Manager, change the computer boot
order. See
Changing the computer boot order
on page
120
.
3.
Follow the on-screen instructions.
Backing up, restoring, and recovering in Windows 10
119