HP EliteDesk 800 65W G2 Maintenance and Service Guide - Page 7

Recovering the

Conﬁguration

Settings

...............................................................................................................................

70

6

Troubleshooting without diagnostics

.................................................................................................................................................

71

Safety and comfort

................................................................................................................................................................

71

Before you call for technical support

..................................................................................................................................

71

Helpful hints

............................................................................................................................................................................

72

Solving general problems

.....................................................................................................................................................

73

Solving power problems

.......................................................................................................................................................

77

Solving hard drive problems

................................................................................................................................................

78

Solving media card reader problems

..................................................................................................................................

80

Solving display problems

......................................................................................................................................................

81

Solving audio problems

........................................................................................................................................................

86

Solving printer problems

......................................................................................................................................................

88

Solving keyboard and mouse problems

.............................................................................................................................

89

Solving Hardware Installation Problems

............................................................................................................................

90

Solving Network Problems

...................................................................................................................................................

92

Solving memory problems

...................................................................................................................................................

95

Solving CD-ROM and DVD problems

...................................................................................................................................

96

Solving USB

ﬂash

drive problems

........................................................................................................................................

99

Solving front panel component problems

.......................................................................................................................

100

Solving Internet access problems

.....................................................................................................................................

100

Solving software problems

................................................................................................................................................

102

7

POST error messages and diagnostic front panel LEDs and audible codes

...............................................................................

103

POST numeric codes and text messages

.........................................................................................................................

103

Interpreting system validation diagnostic front panel LEDs and audible codes

.......................................................

108

8

Password security and resetting CMOS

............................................................................................................................................

110

Resetting the password jumper

........................................................................................................................................

110

Clearing and resetting the BIOS

........................................................................................................................................

112

9

Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics

....................................................................................

114

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

.............................................................................

114

10

System backup and recovery

...........................................................................................................................................................

116

Backing up, restoring, and recovering in Windows 10

...................................................................................................

116

Creating recovery media and backups

........................................................................................................

116

Creating HP Recovery media (select products only)

.............................................................

116

Using Windows tools

......................................................................................................................................

118

Restore and recovery

.....................................................................................................................................

118

vii

Section	Page
Product features	9
Standard configuration features	9
Front panel components (EliteDesk 800, ProDesk 600, and HP MP9)	9
Front panel components (EliteDesk 705 and ProDesk 400)	10
Rear panel components (EliteDesk 800, EliteDesk 705, ProDesk 600, and HP MP9)	11
Rear panel components (ProDesk 400)	12
Serial number location	13
Illustrated parts catalog	14
Desktop Mini (DM) chassis spare parts	14
Computer major components	14
Cables	16
Misc parts	17
Drives	19
Routine care, SATA drive guidelines, and disassembly preparation	20
Electrostatic discharge information	20
Generating static	20
Preventing electrostatic damage to equipment	21
Personal grounding methods and equipment	21
Grounding the work area	21
Recommended materials and equipment	22
Operating guidelines	22
Routine care	23
General cleaning safety precautions	23
Cleaning the Computer Case	23
Cleaning the keyboard	23
Cleaning the monitor	24
Cleaning the mouse	24
Service considerations	24
Tools and software Requirements	24
Screws	24
Cables and connectors	25
Hard Drives	25
Lithium coin cell battery	25
SATA hard drives	25
SATA hard drive cables	26
SATA data cable	26
SMART ATA drives	26
Cable management	27
Removal and replacement procedures – desktop mini (DM) chassis	28
Preparation for disassembly	28
Top cover	29
Front bezel	30
Hard drive	31
Secondary fan (EliteDesk 800 and MP9 models only)	34
Drive cage	35
M.2 PCIe solid state drive (SSD)	36
WLAN module	38
External antenna	40
RTC battery	42
Thermal sensor	44
Fan	45
Power switch/light cover	46
Memory	47
SODIMMs	47
SODIMM specifications	47
Populating SODIMM sockets	48
Replacing SODIMMs	49
Heat sink	51
Processor – Intel models	53
Speaker	55
Expansion connector board	56
System board	57
System board callouts, EliteDesk 800, ProDesk 600, and HP MP9 Retail System	59
System board callouts, EliteDesk 705	60
System board callouts, ProDesk 400	61
Internal WLAN antenna cable removal/installation	62
Changing from desktop to tower configuration	65
Computer Setup (F10) Utility	66
Computer Setup (F10) Utilities	66
Using Computer Setup (F10) Utilities	66
Computer Setup–Main	68
Computer Setup—Security	70
Computer Setup—Advanced	72
Recovering the Configuration Settings	78
Troubleshooting without diagnostics	79
Safety and comfort	79
Before you call for technical support	79
Helpful hints	80
Solving general problems	81
Solving power problems	85
Solving hard drive problems	86
Solving media card reader problems	88
Solving display problems	89
Solving audio problems	94
Solving printer problems	96
Solving keyboard and mouse problems	97
Solving Hardware Installation Problems	98
Solving Network Problems	100
Solving memory problems	103
Solving CD-ROM and DVD problems	104
Solving USB flash drive problems	107
Solving front panel component problems	108
Solving Internet access problems	108
Solving software problems	110
POST error messages and diagnostic front panel LEDs and audible codes	111
POST numeric codes and text messages	111
Interpreting system validation diagnostic front panel LEDs and audible codes	116
Password security and resetting CMOS	118
Resetting the password jumper	118
Clearing and resetting the BIOS	120
Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics	122
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	122
System backup and recovery	124
Backing up, restoring, and recovering in Windows 10	124
Creating recovery media and backups	124
Creating HP Recovery media (select products only)	124
Using Windows tools	126
Restore and recovery	126
Recovering using HP Recovery Manager	126
What you need to know before you get started	126
Using the HP Recovery partition (select products only)	127
Using HP Recovery media to recover	127
Changing the computer boot order	128
Removing the HP Recovery partition (select products only)	128
Backing up, restoring, and recovering in Windows 8.1 or Windows 8	128
Creating recovery media and backups	128
Restoring and recovering using Windows tools	129
Using Reset when the system is not responding	129
Recovery using the Windows recovery USB flash drive	129
Recovery using Windows operating system media (purchased separately)	130
Backing up, restoring, and recovering in Windows 7	130
Creating recovery media	131
Creating recovery media using HP Recovery Manager (select models only)	131
Creating recovery discs with HP Recovery Disc Creator (select models only)	132
Creating recovery discs	133
Backing up your information	133
System Restore	134
System Recovery	134
System Recovery when Windows is responding	134
System Recovery when Windows is not responding	135
System Recovery using recovery media (select models only)	135
Using HP Recovery Disc operating system discs (select models only)	136
Power Cord Set Requirements	138
General Requirements	138
Japanese Power Cord Requirements	138
Country-Specific Requirements	139
Statement of Volatility	140
Specifications	141

HP EliteDesk 800 65W G2 Maintenance and Service Guide - Page 7

Downloading HP PC Hardware Diagnostics UEFI to a USB device, Solving CD-ROM and DVD problems

Page 7 highlights