HP EliteDesk 800 65W G2 Maintenance and Service Guide - Page 84

Computer powered, red four times and then white two times.

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Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heat sink is not properly attached to the processor. 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it. System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: 1. If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on white then: 1. Check that the unit is plugged into a working AC outlet. 2. Open the access panel and check that the power button cable is properly connected to the system board. 3. Check that the power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 76 Chapter 6 Troubleshooting without diagnostics

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Computer powered
off
automatically and the Power LED
flashes
red four times and then white two times.
Cause
Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1.
Ensure that the computer air vents are not blocked and the
processor cooling fan is running.
2.
Open the access panel, press the power button, and see if the
processor fan (or other system fan) spins. If the fan does not
spin, make sure the fan cable is plugged onto the system
board header.
3.
If fan a plugged in and not spinning, replace it.
System does not power on and the LEDs on the front of the computer are not
flashing.
Cause
Solution
System unable to power on.
Press and hold the power button for less than 4 seconds. If the hard
drive LED turns white, then:
1.
If equipped with a voltage selector, check that the voltage
selector (located on the rear of the power supply) is set to the
appropriate voltage. Proper voltage setting depends on your
region.
2.
Remove the expansion cards one at a time until the 5V_aux
light on the system board turns on.
3.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If the hard
drive LED does not turn on white then:
1.
Check that the unit is plugged into a working AC outlet.
2.
Open the access panel and check that the power button cable
is properly connected to the system board.
3.
Check that the power supply cables are properly connected to
the system board.
4.
Check to see if the 5V_aux light on the system board is turned
on. If it is turned on, then replace the power button assembly.
5.
If the 5V_aux light on the system board is
off,
then replace the
power supply.
6.
Replace the system board.
76
Chapter 6
Troubleshooting without diagnostics