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HP LaserJet MFP M232-M237 User Guide - Page 58

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8 Solve problems ● HP support ● Interpret control-panel light patterns ● Interpret printer display codes ● Print printer reports ● Restore original factory defaults and settings ● Cartridge low ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Resolving print quality problems ● Improve copy and scan image quality ● Solve wireless network problems ● Solve Ethernet connection problems 52 Chapter 8 Solve problems ENWW

Section	Page
Get started	7
Printer views	8
Printer front view (d/dw model)	8
Printer front view (sdn/sdw model)	9
Printer back view	10
Control panel features	11
Control panel view (d/dw model)	11
Control panel view (sdn/sdw model)	13
Control panel display	15
Control panel elements	15
Control panel modes	16
Use the HP Smart app to print, scan, and manage	17
Connect your printer	18
Connect your printer to a Wi-Fi network using HP Smart	19
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)	20
Connect your printer to an Ethernet network	21
Connect your printer using a USB cable	22
Change wireless settings	23
Wireless status of the printer	23
To turn on or off the wireless capabilities of the printer	24
To restore network settings to default settings	24
Change the connection type	25
USB to a wireless connection	25
Wireless to a USB connection	25
Load media	26
Load paper	27
Load envelopes	29
Load labels	30
Load an original on the scanner glass	31
Load an original in the document feeder (some models only)	33
Print	34
Print from a Windows computer	35
Print from a Mac computer	36
Print with mobile devices	37
Print while connected to same Wi-Fi network	37
Print without connecting to same Wi-Fi network (Wi-Fi Direct)	37
Copy and scan	38
Make a copy	39
Copy an identification (ID) card	40
Scan using HP Smart (iOS/Android, Windows 10, and macOS)	42
Scan using the HP Scan software (Windows 7)	43
Configure your printer	44
Use Web Services	45
Set up Web Services	45
Remove Web Services	45
Update the printer	46
Configure the printer using the Embedded Web Server (EWS)	47
To access and use the Embedded Web Server (EWS)	47
To open EWS using HP Smart (iOS, Android, and Windows 10)	48
To open EWS using an IP address (Wi-Fi or Ethernet connection)	48
To open EWS using an IP address (Wi-Fi Direct connection)	48
To open EWS using HP Printer software (Windows 7)	48
Configure IP network settings	49
View or change network settings	49
Rename the printer on a network	49
Manually configure IPv4 TCP/IP parameters	49
Assign or change the system password using the Embedded Web Server	49
Change energy-conservation settings	50
Set the Sleep/Auto Off After Inactivity setting	50
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	50
Set the Delay Shut Down setting	50
Supplies, accessories, and parts	51
Order supplies, accessories, and parts	52
Order	52
Supplies and accessories	53
Configure the HP toner-cartridge-protection supply settings	54
Enable or disable the Cartridge Policy feature	55
Replace the toner cartridge	56
Cartridge information	56
Remove and replace the toner cartridge	56
Solve problems	58
HP support	59
Contact HP	59
Register printer	59
Additional warranty options	59
Interpret control-panel light patterns	60
USB model	60
The Status light on the printer blinks	60
The Attention light is on	60
The Attention light blinks	60
The Attention light is off	60
Wireless model	61
Overview	61
Light patterns	61
Interpret printer display codes	64
Print printer reports	67
Restore original factory defaults and settings	68
Cartridge low	69
Cartridge is low	69
Cartridge is very low	69
Change the “Very Low” settings	69
Order supplies	69
Printer does not pick up paper or misfeeds	70
Introduction	70
The product does not pick up paper	70
Clean the pickup roller	70
The product picks up multiple sheets of paper	72
Clear paper jams	73
Introduction	73
Jam locations	73
Frequent or recurring paper jams?	74
Clear jams from the input tray	75
Clear jams in the printer base	77
Clear jams from the print cartridge area	79
Clear jams from the output areas	81
Clear jams in the document feeder (some models only)	81
Clear jams in the rear duplexer	82
Improve print quality	84
Introduction	84
Print from a different software program	84
Check the paper-type setting for the print job	84
Check the paper type setting on the printer	85
Check the paper type setting (Windows)	85
Check the paper type setting (OS X)	85
Check toner-cartridge status	85
Clean the cartridge	86
Print a cleaning page	86
Visually inspect the toner cartridge	86
Check paper and the printing environment	86
Step one: Use paper that meets HP specifications	86
Step two: Check the environment	87
Adjust Print Density	87
Resolving print quality problems	88
Introduction	88
Troubleshoot print quality problems	88
Improve copy and scan image quality	95
Introduction	95
Check the scanner glass for dirt and smudges	95
Check the paper settings	95
Optimize for text or pictures	95
Edge-to-edge copying	96
Solve wireless network problems	97
Introduction	97
Wireless connectivity checklist	97
The printer does not print after the wireless configuration completes	98
The printer does not print, and the computer has a third-party firewall installed	98
The wireless connection does not work after moving the wireless router or printer	98
Cannot connect more devices to the wireless printer (Wi-Fi Direct)	98
The wireless printer loses communication when connected to a VPN	99
The network does not appear in the wireless networks list	99
The wireless network is not functioning	99
Perform a wireless network diagnostic test	99
Reduce interference on a wireless network	100
Solve Ethernet connection problems	101
Printer specifications	102
Technical specifications	102
System requirements	102
Printer dimensions	103
Power consumption, electrical specifications, and acoustic emissions	104
Operating-environment range	104
Warning icons	105
Laser Warning	106
Service and support	107
HP limited warranty statement	108
Country Specific Terms	109
Australia	109
New Zealand	111
UK, Ireland, and Malta	112
Austria, Belgium, Germany, and Luxemburg	112
Belgium, France, and Luxemburg	113
Italy	114
Spain	114
Denmark	115
Norway	115
Sweden	115
Portugal	116
Greece and Cyprus	116
Hungary	116
Czech Republic	117
Slovakia	117
Poland	117
Bulgaria	118
Romania	118
Belgium and the Netherlands	118
Finland	119
Slovenia	119
Croatia	119
Latvia	120
Lithuania	120
Estonia	120
Russia	120
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	121
HP policy on non-Original HP supplies	122
HP anticounterfeit Web site	123
Data stored on the toner cartridge	124
End User License Agreement	125
Customer self-repair warranty service	130
Customer support	131
Environmental product stewardship program	132
Protecting the environment	133
Ozone production	133
Power consumption	133
Toner consumption	133
Paper use	134
Plastics	134
HP LaserJet print supplies	134
Paper	134
Material restrictions	134
Disposal of waste equipment by users (EU and India)	135
Electronic hardware recycling	135
Hardware recycling information (Brazil)	136
Chemical substances	136
Product Power Data per European Union Commission Regulation 1275/2008	136
SEPA Ecolabel User Information (China)	137
The regulation of the implementation on China energy label for printer, and copier	137
Restriction of Hazardous Substances statement (India)	137
WEEE (Turkey)	137
The Table of Hazardous Substances/Elements and their Content (China)	138
Material Safety Data Sheet (MSDS)	138
EPEAT	139
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	140
For more information	141
Regulatory information	142
Regulatory statements	143
European Union and United Kingdom Notice	143
Regulatory model identification numbers	144
FCC regulations	144
Canada - Industry Canada ICES-003 Compliance Statement	145
Power cord instructions	145
Laser safety	145
Laser statement for Finland	146
GS statement (Germany)	146
Nordic Statements (Denmark, Finland, Norway, Sweden)	146
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)	147
Производитель и дата производства	147
Өндіруші жəне өндіру мерзімі	147
Местные представители	147
Жергілікті өкілдіктері	147
Wireless statements	149
FCC compliance statement—United States	149
Australia statement	149
Belarus statement	149
Brazil ANATEL statement	149
Canadian statements	150
China CMIIT Wireless statements	150
Korean statement	150
Taiwan statement (Traditional Chinese)	150
Products with 5 GHz Operation Industry of Canada	150
Taiwan NCC Statement:(Only for 5GHz)	151
Exposure to Radio Frequency Radiation (Canada)	151
European regulatory notice	151
Notice for use in Russia	151
Mexico statement	151
Thailand statement	151
Vietnam Telecom	152