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HP LaserJet Managed MFP E82540-E82560 User Guide - Page 198

Resolve print-quality problems, Introduction

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Resolve print-quality problems Use the information below to troubleshoot print-quality problems, including issues with image quality and color quality. ● Introduction ● Troubleshoot print quality Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light bands ● Dark or light streaks ● Fuzzy print ● Gray background or dark print ● Light print ● Loose toner ● Missing toner ● Scattered dots of toner ● Skewed images ● Smears ● Streaks 186 Chapter 9 Solve problems ENWW

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	15
Printer views	16
Printer front view	16
Printer back view	17
Interface ports	18
Control-panel view	20
How to use the touchscreen control panel	21
Printer specifications	23
Technical specifications	23
Supported operating systems	30
Printer dimensions	32
Power consumption, electrical specifications, and acoustic emissions	33
Operating-environment range	33
Printer hardware setup and software installation	33
Paper trays	35
Introduction	35
Load paper to Tray 1	36
Load Tray 1 (multipurpose tray)	36
Tray 1 paper orientation	37
Use alternative letterhead mode	41
Enable Alternative Letterhead Mode by using the printer control-panel menus	41
Load paper to Trays 2 and 3	42
Load Trays 2 and 3	42
Trays 2 and 3 paper orientation	43
Use alternative letterhead mode	47
Enable Alternative Letterhead Mode by using the printer control-panel menus	47
Load and print envelopes	48
Print envelopes	48
Envelope orientation	48
Load and print labels	50
Manually feed labels	50
Label orientation	50
Supplies, accessories, and parts	53
Order supplies, accessories, and parts	54
Ordering	54
Replace the toner cartridge	55
Cartridge information	55
Remove and replace the cartridge (E87640, E87650, E87660 models)	55
Remove and replace the cartridge (E82540, E82550, E82560 models)	57
Replace the toner collection unit	60
Remove and replace the toner collection unit (E87640, E87650, E87660 models)	60
Remove and replace the toner collection unit (E82540, E82550, E82560 models)	61
Replace the staple cartridge	63
Introduction	63
Remove and replace the inner finisher accessory staple cartridge	63
Remove and replace the stapler/stacker accessory staple cartridge	65
Remove and replace the booklet-maker accessory staple cartridge	67
Print	71
Print tasks (Windows)	72
How to print (Windows)	72
Automatically print on both sides (Windows)	72
Manually print on both sides (Windows)	73
Print multiple pages per sheet (Windows)	73
Select the paper type (Windows)	74
Additional print tasks	74
Print tasks (macOS)	76
How to print (macOS)	76
Automatically print on both sides (macOS)	76
Manually print on both sides (macOS)	77
Print multiple pages per sheet (macOS)	77
Select the paper type (macOS)	77
Additional print tasks	78
Store print jobs on the printer to print later or print privately	79
Introduction	79
Create a stored job (Windows)	79
Create a stored job (macOS)	80
Print a stored job	81
Delete a stored job	82
Delete a job that is stored on the printer	82
Change the job storage limit	82
Information sent to printer for Job Accounting purposes	82
Print from a USB flash drive	83
Enable the USB port for printing	84
Method one: Enable the USB port from the printer control panel	84
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)	84
Print USB documents	84
Print using high-speed USB 2.0 port (wired)	86
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	86
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected pr ...	86
Copy	87
Make a copy	87
Copy on both sides (duplex)	89
Additional copy tasks	90
Scan	93
Set up Scan to Email	94
Introduction	94
Before you begin	94
Step one: Access the HP Embedded Web Server (EWS)	94
Step two: Configure the Network Identification settings	95
Step three: Configure the Send to Email feature	97
Method one: Basic configuration using the Email Setup Wizard	97
Method two: Advanced configuration using the Email Setup	100
Step four: Configure the Quick Sets (optional)	104
Step five: Set up Send to Email to use Office 365 Outlook (optional)	106
Introduction	106
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	106
Set up Scan to Network Folder	108
Introduction	108
Before you begin	108
Step one: Access the HP Embedded Web Server (EWS)	108
Step two: Set up Scan to Network Folder	110
Method one: Use the Scan to Network Folder Wizard	110
Method two: Use Scan to Network Folder Setup	112
Step one: Begin the configuration	112
Step two: Configure the Scan to Network Folder settings	113
Step one: Begin the configuration	113
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	113
Dialog two: Folder Settings	115
Configure the destination folder for scanned documents	116
Option 1: Configure the printer to save to a shared folder or FTP folder	116
Option 2: Configure the printer to save to a personal shared folder	118
Select the destination folder permissions	120
Option 1: Configure read and write access	120
Option 2: Configure write access only	120
Dialog three: Notification settings	120
Dialog four: Scan Settings	121
Dialog five: File Settings	122
Dialog six: Summary	122
Step three: Complete the configuration	122
Set up Scan to SharePoint®	124
Introduction	124
Before you begin	124
Step one: Access the HP Embedded Web Server (EWS)	124
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	125
Scan a file directly to a Microsoft SharePoint site	126
Quick set scan settings and options for Scan to SharePoint	128
Set up Scan to USB Drive	130
Introduction	130
Step one: Access the HP Embedded Web Server (EWS)	130
Step two: Enable Scan to USB Drive	131
Step three: Configure the Quick Sets (optional)	131
Default scan settings for Scan to USB Drive setup	132
Default file settings for Save to USB Setup	132
Scan to email	134
Introduction	134
Scan to email	134
Scan to job storage	137
Introduction	137
Scan to job storage on the printer	137
Print from job storage on the printer	139
Scan to network folder	140
Introduction	140
Scan to network folder	140
Scan to SharePoint	142
Introduction	142
Scan to SharePoint	142
Scan to USB drive	144
Introduction	144
Scan to USB drive	144
Use HP JetAdvantage business solutions	145
Additional scan tasks	146
Fax	147
Set up fax	148
Introduction	148
Set up fax by using the printer control panel	148
Change fax configurations	149
Fax dialing settings	149
General fax send settings	150
Fax receive settings	150
Send a fax	151
Additional fax tasks	153
Manage the printer	155
Advanced configuration with the HP Embedded Web Server (EWS)	156
Introduction	156
How to access the HP Embedded Web Server (EWS)	156
HP Embedded Web Server features	158
Information tab	158
General tab	159
Copy/Print tab	160
Scan/Digital Send tab	160
Fax tab	161
Supplies tab	162
Troubleshooting tab	162
Security tab	163
HP Web Services tab	164
Networking tab	164
Other Links list	166
Configure IP network settings	167
Printer sharing disclaimer	167
View or change network settings	167
Rename the printer on a network	167
Manually configure IPv4 TCP/IP parameters from the control panel	168
Manually configure IPv6 TCP/IP parameters from the control panel	168
Link speed and duplex settings	169
Printer security features	171
Introduction	171
Security statements	171
Assign an administrator password	172
Use the HP Embedded Web Server (EWS) to set the password	172
Provide user access credentials at the printer control panel	172
IP Security	173
Encryption support: HP High Performance Secure Hard Disks	173
Lock the formatter	173
Energy-conservation settings	174
Print with EconoMode	175
Configure EconoMode from the print driver	175
Configure EconoMode from the printer control panel	175
Set the sleep timer and configure the printer to use 1 watt or less of power	175
Set the sleep schedule	176
HP Web Jetadmin	176
Software and firmware updates	176
Solve problems	179
Customer support	180
Control panel help system	180
Reset factory settings	181
Introduction	181
Method one: Reset factory settings from the printer control panel	181
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	181
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	181
Printer does not pick up paper or misfeeds	183
Introduction	183
The printer does not pick up paper	183
The printer picks up multiple sheets of paper	185
The document feeder jams, skews, or picks up multiple sheets of paper	188
Clear paper jams	190
Introduction	190
Paper jam locations	190
Auto-navigation for clearing paper jams	191
Experiencing frequent or recurring paper jams?	191
Clear paper jams in the document feeder—31.13.yz	192
Clear paper jams in tray 1—13.A1	193
Clear paper jams in tray 2, tray 3—13.A2, 13.A3	194
Clear paper jams in the output bin—13.E1	195
Clear paper jams in the fuser area—13.B9, 13.B2, 13.FF	196
Resolve print-quality problems	198
Introduction	198
Troubleshoot print quality	199
Print from a different software program	199
Check the paper-type setting for the print job	200
Check the paper type setting on the printer	200
Check the paper type setting (Windows)	200
Check the paper type setting (macOS)	200
Check toner-cartridge status	201
Step one: Print the supplies status page	201
Step two: Check supplies status	201
Print a cleaning page	201
Visually inspect the toner cartridge or cartridges	202
Check paper and the printing environment	203
Step one: Use paper that meets HP specifications	203
Step two: Check the environment	203
Step three: Set the individual tray alignment	203
Try a different print driver	204
Troubleshoot image defects	204
Solve wired network problems	212
Solve wireless network problems	212
Solve fax problems	213
Checklist for solving fax problems	214
What type of phone line are you using?	214
Are you using a surge-protection device?	214
Are you using a phone company voice-messaging service or an answering machine?	215
Does your phone line have a call-waiting feature?	215
Check fax accessory status	215
General fax problems	216
The fax failed to send	216
No fax address book button displays	216
Not able to locate the Fax settings in HP Web Jetadmin	216
The header is appended to the top of the page when the overlay option is enabled	216
A mix of names and numbers is in the recipients box	216
A one-page fax prints as two pages	217
A document stops in the document feeder in the middle of faxing	217
The volume for sounds coming from the fax accessory is too high or too low	217
USB flash drive is not responding	218
Method one: Enable the USB port from the printer control panel	218
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)	218