HP LaserJet Pro P1102 HP LaserJet Professional P1100 Series Printer - Service - Page 106
Solve problems checklist - laserjet cartridge
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Solve problems checklist Table 3-1 Basic problem solving Problem Cause Solution When the product is connected to a correctly grounded power source, the LEDs on the control panel do not illuminate and the main motor does not rotate. No power to the product. The product does not turn on. 1. Verify that the power switch is turned on. 2. Verify that the power cable is correctly plugged into the outlet and the product. 3. Verify that the power outlet has the correct voltage. The formatter is defective. Replace the formatter. See Formatter PCA on page 54. The engine controller PCA is defective. Replace the engine controller PCA. See Engine controller PCA on page 80. When turned on, the LEDs on the control panel light up, but the main motor does not rotate. The product turns on, but the motor does not rotate. The print-cartridge door is open. A page is jammed in the paper path. The cable is not connected correctly. Close the print-cartridge door. Clear all pages from the paper path, and make sure that all sensors are working correctly. Reconnect the motor cable. The motor is not mounted correctly in the product chassis. Verify that the motor is connected correctly and that it rotates freely. The engine controller PCA is defective. Replace the engine controller PCA. See Engine controller PCA on page 80. The main motor is defective. Replace the motor. See Main motor on page 72. The product turns on and the motor rotates, but none of the control-panel lights turn on. For the HP LaserJet Professional P1100w Printer series, the control-panel buttons are unresponsive. The formatter is defective. For the HP LaserJet Professional P1100w Printer series, the wireless PCA is defective. Replace the formatter. See Formatter PCA on page 54 . For the HP LaserJet Professional P1100w Printer series, replace the wireless PCA. See Wireless PCA on page 57 The product is unresponsive. The product is on, but the control-panel lights indicate that the product is not in the "ready" state. The product has an internal error that was detected during the Power-On Self-Test sequence. Consult the list of controlpanel light patterns to identify and correct the error. The product is not "ready." 88 Chapter 3 Solve problems ENWW