HP LaserJet Pro P1102 HP LaserJet Professional P1100 Series Printer - Service - Page 108

Table 3-1 Basic problem solving (continued) Problem Cause Solution The product prints the engine test or the configuration page (HP LaserJet Professional P1100w Printer series only), but does not print jobs from a computer. The product does not print from a computer. The cable is not connected correctly. For the HP LaserJet Professional P1100w Printer series, the wireless connection has been lost. Reconnect the cable. Try using a new USB cable that is 3 m (10 ft) or less in length. See Solve wireless problems on page 130. An incorrect driver is selected. Select the correct printer driver. The printer driver is not installed correctly. Remove and then reinstall the product software. Make sure that you use the correct procedure and port setting. Other devices are connected to the product (for example, through a switch or hub) that are interfering with the computer-product communications. Disconnect the other devices, switches, or hubs. There is a computer-port communications problem. Reset the computer port settings (see the computer user guide for more information). The formatter is defective. Replace the formatter. See Formatter PCA on page 54 . For the HP LaserJet Professional P1100w Printer series, the wireless PCA is defective. Replace the wireless PCA. See Wireless PCA on page 57 90 Chapter 3 Solve problems ENWW