HP LaserJet Pro P1102 HP LaserJet Professional P1100 Series Printer - Service - Page 107

Problem, Cause, Solution, Perform an engine test to, verify print-engine, components., Demo - printer driver

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Table 3-1 Basic problem solving (continued) Problem Cause The product turns on, the motor rotates, and the control panel indicates the "ready" state, but the product does not print. A component is defective. The product does not print. The formatter is defective. Solution Perform an engine test to verify print-engine components. 1. Print an engine test page. See Engine-test button on page 93. 2. If the engine test page does not print, check all the connectors on the engine controller PCA, and reconnect any cables that are connected incorrectly. 3. If, after checking the connectors, the error persists, replace the engine controller PCA. See Engine controller PCA on page 80. Print a demo page. Select Demo Page from the Print Information Pages dropdown on the Services tab in the printer driver. If the Demo page does not print, replace the formatter. See Formatter PCA on page 54. ENWW Solve problems checklist 89

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Problem
Cause
Solution
The product turns on, the
motor rotates, and the control
panel indicates the "ready"
state, but the product does not
print.
The product does not print.
A component is defective.
Perform an engine test to
verify print-engine
components.
1.
Print an engine test
page. See
Engine-test
button
on page
93
.
2.
If the engine test page
does not print, check all
the connectors on the
engine controller PCA,
and reconnect any
cables that are
connected incorrectly.
3.
If, after checking the
connectors, the error
persists, replace the
engine controller PCA.
See
Engine controller
PCA
on page
80
.
The formatter is defective.
Print a demo page. Select
Demo Page
from the
Print
Information Pages
drop-
down on the
Services
tab in
the printer driver.
If the Demo page does not
print, replace the formatter.
See
Formatter PCA
on page
54
.
Table 3-1
Basic problem solving (continued)
ENWW
Solve problems checklist
89