HP Latex 1500 User guide - Page 416
Printhead health troubleshooting, Printhead status plot
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● Check that the O-rings in the primer ports are not broken or damaged. Replace the primer if any O-ring is missing or dented. ● Replace the primer. See Replace a primer and latch on page 321. ● Grease the printhead primers. See Grease the printhead primers on page 278. If none of these actions resolve the problem, call your service representative. If you see the message 46.01.0Y:YY, run the primer diagnostic test from the Print Care window to confirm the cause of the error. If the test instructs you to replace the primer, replace it. See Replace a primer and latch on page 321. Otherwise, call your service representative with the test results at hand. Printhead health troubleshooting There are two diagnostics to check the status of the printheads: the printhead status plot and the drop detector diagnostics in Print Care. Always use both, as they provide complementary information. Printhead status plot To print the printhead status plot, go to the Internal Print Server, select Printer > Printhead cleaning and press the Print button. 408 Chapter 14 Troubleshoot ink cartridge and printhead issues ENWW
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