HP OMEN Transcend 14 Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 34

Accessing support information

Get HP OMEN Transcend 14 PDF manuals and user guides View all HP OMEN Transcend 14 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 34 highlights

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on the computer Windows®: Preoperating system failures are logged in the BIOS Event Log. To view the BIOS Event Log: 1. Press the power button. 2. Immediately and repeatedly press esc when the power button light turns white. NOTE: If you do not press esc at the appropriate time, you must restart the computer and again repeatedly press esc when the power button light turns white to access the utility. 3. Press f10 to enter the BIOS setup. 4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log. - or - (On consumer products) Under the Main tab, select System Log. Post-operating system failures are logged in the Event Viewer. 1. Turn on the computer and allow the operating system to open. 2. Select the search icon in the taskbar. Technical bulletins 3. Type Event Viewer, and then press enter. 4. Select the log from the left panel. Details display in the right panel. Chrome™: 1. Go to support.google.com/chrome. 2. Search collect Chrome device logs. To locate technical bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select Advisories to view technical bulletins. 28 Chapter 4 Removal and replacement procedures preliminary requirements

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Accessing support information
To find the HP support that you need, use this information.
Table 4-3
Support information locations
Service consideration
Path to access information
Records of reported failure incidents stored
on the computer
Windows®:
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1.
Press the power button.
2.
Immediately and repeatedly press
esc
when the power button light turns
white.
NOTE:
If you do not press
esc
at the appropriate time, you must restart the
computer and again repeatedly press
esc
when the power button light turns
white to access the utility.
3.
Press
f10
to enter the BIOS setup.
4.
(On commercial products) Under the
Main
tab, select
BIOS event log
, and
then select
View BIOS Event Log
.
- or -
(On consumer products) Under the
Main
tab, select
System Log
.
Post-operating system failures are logged in the Event Viewer.
1.
Turn on the computer and allow the operating system to open.
2.
Select the search icon
in the taskbar.
3.
Type
Event Viewer
, and then press
enter
.
4.
Select the log from the left panel. Details display in the right panel.
Chrome™:
1.
Go to
support.google.com/
chrome
.
2.
Search
collect Chrome device logs
.
Technical bulletins
To locate technical bulletins:
1.
Go to
www.hp.com
.
2.
Place the cursor over
Problem solving
to display more options.
3.
Select
Support & Troubleshooting
.
4.
Type the serial number, product number, or product name to go to the
product support page.
5.
Select
Advisories
to view technical bulletins.
28
Chapter 4
Removal and replacement procedures preliminary requirements