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HP OMEN Transcend 14 Maintenance and Service GuideOMEN Transcend 14 inch Gamin - Page 73

Downloading the latest HP PC Hardware Diagnostics UEFI version

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Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number You can download Remote HP PC Hardware Diagnostics UEFI by product name or number. NOTE: For some products, you might have to download the software by using the product name or number. 1. Go to http://www.hp.com/support. Downloading the latest HP PC Hardware Diagnostics UEFI version 67

Section	Page
1. Product description	7
2. Getting to know your computer	11
Right side	11
Left side	11
Rear	12
Display	14
Low blue light mode (select products only)	14
IMAX Enhanced Mode (select products only)	14
Wake-on-voice (select products only)	14
Keyboard area	15
Touchpad settings and components	16
Touchpad settings	16
Adjusting touchpad settings	16
Turning on the touchpad	16
Touchpad components	16
Lights	17
Special keys	17
Bottom	19
Labels	19
3. Illustrated parts catalog	22
Computer major components	22
Display assembly subcomponents	24
Miscellaneous parts	26
4. Removal and replacement procedures preliminary requirements	27
Tools required	27
Service considerations	27
Plastic parts	27
Cables and connectors	27
Drive handling	27
Electrostatic discharge information	28
Generating static electricity	28
Preventing electrostatic damage to equipment	29
Personal grounding methods and equipment	29
Grounding the work area	30
Recommended materials and equipment	30
Cleaning your computer	31
Enabling HP Easy Clean (select products only)	31
Removing dirt and debris from your computer	31
Cleaning your computer with a disinfectant	32
Caring for wood veneer (select products only)	33
Packaging and transporting guidelines	33
Accessing support information	34
5. Removal and replacement procedures for authorized service provider parts	36
Component replacement procedures	36
Preparation for disassembly	36
Bottom cover	36
Battery	37
Display subcomponents (without removing the display)	39
Solid-state drive	42
Fans	43
Speakers	44
Touchpad	46
Heat sink	48
WLAN module	49
Headphone (ULL) module	51
System board	52
Infrared (IR) board	54
Display assembly	55
Top cover with keyboard	61
6. Using Setup Utility (BIOS)	63
Starting Setup Utility (BIOS)	63
Updating Setup Utility (BIOS)	63
Determining the BIOS version	63
Preparing for a BIOS update	64
Downloading a BIOS update	64
Installing a BIOS update	64
7. Backing up, restoring, and recovering	66
Backing up information and creating recovery media	66
Using Windows tools for backing up	66
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	66
Restoring and recovering your system	66
Creating a system restore	67
Restoring and recovery methods	67
Recovering using HP Recovery media	67
Changing the computer boot order	68
Using HP Sure Recover (select products only)	68
8. Using HP PC Hardware Diagnostics	69
Using HP PC Hardware Diagnostics Windows (select products only)	69
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	69
Accessing HP PC Hardware Diagnostics Windows	69
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	69
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	70
Downloading HP PC Hardware Diagnostics Windows	70
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	70
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	70
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	70
Installing HP PC Hardware Diagnostics Windows	71
Using HP PC Hardware Diagnostics UEFI	71
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	71
Starting HP PC Hardware Diagnostics UEFI	71
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)	72
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	72
Downloading the latest HP PC Hardware Diagnostics UEFI version	73
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	73
Downloading Remote HP PC Hardware Diagnostics UEFI	73
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	73
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	73
Customizing Remote HP PC Hardware Diagnostics UEFI settings	74
9. Specifications	75
Computer specifications	75
Display specifications	75
Solid-state drive specifications	76
10. Power cord set requirements	77
Requirements for all countries	77
Requirements for specific countries and regions	77
11. Recycling	79

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Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this

procedure:

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

Select

Download HP Diagnostics UEFI

, and then select

Run

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)

You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)

to a USB flash drive.

NOTE:

For some products, you might have to download the software to a USB flash drive by using the

product name or number.

Go to

http://www.hp.com/support

Enter the product name or number, select your computer, and then select your operating system.

In the

Diagnostics

section, follow the on-screen instructions to select and download the specific

UEFI Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)

Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware

Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload

results to a preconfigured server.

For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags

, and then select

Find out more

Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

Select

Download Remote Diagnostics

, and then select

Run

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.

NOTE:

For some products, you might have to download the software by using the product name or

number.

Go to

http://www.hp.com/support

Downloading the latest HP PC Hardware Diagnostics UEFI version