Removing dirt and debris from your computer
.........................................................................................................................................
25
Cleaning your computer with a disinfectant
...............................................................................................................................................
26
Caring for wood veneer (select products only)
.........................................................................................................................................
27
Packaging and transporting guidelines
......................................................................................................................................................................
27
Accessing support information
......................................................................................................................................................................................
28
5
Removal and replacement procedures for authorized service provider parts
.................................................................................
30
Component replacement procedures
.......................................................................................................................................................................
30
Preparation for disassembly
..................................................................................................................................................................................
30
Bottom cover
.....................................................................................................................................................................................................................
30
Battery
.....................................................................................................................................................................................................................................
31
Display subcomponents (without removing the display)
..................................................................................................................
33
Solid-state drive
...............................................................................................................................................................................................................
36
Fans
...........................................................................................................................................................................................................................................
37
Speakers
...............................................................................................................................................................................................................................
38
Touchpad
..............................................................................................................................................................................................................................
40
Heat sink
...............................................................................................................................................................................................................................
42
WLAN module
....................................................................................................................................................................................................................
43
Headphone (ULL) module
..........................................................................................................................................................................................
45
System board
....................................................................................................................................................................................................................
46
Infrared (IR) board
...........................................................................................................................................................................................................
48
Display assembly
............................................................................................................................................................................................................
49
Top cover with keyboard
............................................................................................................................................................................................
55
6
Using Setup Utility (BIOS)
............................................................................................................................................................................................................
57
Starting Setup Utility (BIOS)
................................................................................................................................................................................................
57
Updating Setup Utility (BIOS)
..............................................................................................................................................................................................
57
Determining the BIOS version
................................................................................................................................................................................
57
Preparing for a BIOS update
..................................................................................................................................................................................
58
Downloading a BIOS update
.......................................................................................................................................................................
58
Installing a BIOS update
.................................................................................................................................................................................
58
7
Backing up, restoring, and recovering
...............................................................................................................................................................................
60
Backing up information and creating recovery media
...................................................................................................................................
60
Using Windows tools for backing up
.................................................................................................................................................................
60
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
.........................
60
Restoring and recovering your system
......................................................................................................................................................................
60
Creating a system restore
.......................................................................................................................................................................................
61
Restoring and recovery methods
........................................................................................................................................................................
61
Recovering using HP Recovery media
.............................................................................................................................................................
61
Changing the computer boot order
..................................................................................................................................................................
62
Using HP Sure Recover (select products only)
..........................................................................................................................................
62
8
Using HP PC Hardware Diagnostics
..................................................................................................................................................................................
63
Using HP PC Hardware Diagnostics Windows (select products only)
................................................................................................
63
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
.......................................................................
63
Accessing HP PC Hardware Diagnostics Windows
..............................................................................................................................
63
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
.................................................
63
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