HP OfficeJet Pro 8120e User Guide - Page 103

The Dial Tone Detection test failed, The Line Current Test failed

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The "Dial Tone Detection" test failed Follow these steps to fix if the dial tone detection test fails. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax port on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall jack. ● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. ● Check to make sure the country/region setting is set appropriately for your country/region. If the country/ region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Line Current Test" failed Follow these steps to fix if the line current test fails. ● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. ● Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax port on the back of the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. The "Dial Tone Detection" test failed 95

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The "Dial Tone Detection" test failed
Follow these steps to fix if the dial tone detection test fails.
●
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out
if other equipment is causing a problem, disconnect everything from the phone line, and then run the test
again. If the
Dial Tone Detection
test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each time, until
you identify which piece of equipment is causing the problem.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer
and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them
check the line.
●
Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port
on the back of the printer.
●
If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
●
If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
●
Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and
receiving faxes.
●
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if
your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not
hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an
analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the
Dial Tone Detection
test continues to fail, contact your telephone company and have them check the
phone line.
The "Line Current Test" failed
Follow these steps to fix if the line current test fails.
●
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if
your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not
hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an
analog phone line and try sending or receiving a fax.
●
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●
Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port
on the back of the printer.
●
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out
if other equipment is causing a problem, disconnect everything from the phone line, and then run the test
again.
The "Dial Tone Detection" test failed
95