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HP OfficeJet Pro 8120e User Guide - Page 110

Restore original network settings, Printer hardware issues, The printer shuts down unexpectedly

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● The network is operational and the network hub, switch, or router is turned on. ● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged into the Ethernet port on the printer and the light near the connector lights up when connected. ● Antivirus programs, including spyware protection programs, are not impacting your network connection to the printer. If you know that antivirus or firewall software is preventing your computer from connecting to the printer, use HP online firewall troubleshooter to help solve the problem. ● HP Print and Scan Doctor: Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically. NOTE: This tool is for the Windows operating system, and is only available in some languages. Restore original network settings If you want to restart Wi-Fi setup mode or troubleshoot network-related issues, you can restore the printer to its original network settings. NOTE: ● You must reconnect the printer to the network using the HP software after you restore network settings. ● For network-related issues, try the following before restoring network settings. - Run HP Print and Scan Doctor to help diagnose and fix issues automatically. - Visit hp.com/support for information and utilities that can help you fix many common printer problems. See Restore settings. Printer hardware issues Complete the following to resolve printer hardware issues. The printer shuts down unexpectedly Complete the following steps if printer shuts down unexpectedly: ● Check the power and power connections. ● Make sure the printer power cord is connected firmly to a functioning power outlet. Printhead alignment fails Follow these steps to fix if the printhead alignment fails. ● If the alignment process fails, make sure you have loaded unused, plain white paper into the main tray. If you have colored paper loaded in the main tray when you align the printhead, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. See Maintain the printhead and cartridges to clean the printhead. ● If cleaning the printhead does not solve the problem, contact HP support. Visit hp.com/support for more information. 102 Chapter 9 Solve a problem

Section	Page
1. Get started	9
Printer views	9
Front view	9
Print supplies area	10
Rear view	11
Control panel features	11
Tilt the control panel	11
Control panel display	12
Function buttons	12
Change printer settings	13
Use HP software	13
Turn printer off	14
2. Connect your printer	15
Requirements for HP+ printers	15
Connect to a Wi-Fi network	15
Check Wi-Fi status	15
Turn on Wi-Fi	16
Connect to a Wi-Fi network using the HP software	16
Connect to a Wi-Fi network using the control panel	16
Connect to an Ethernet network	17
Connect using a USB cable	17
Change the connection type	17
USB to Wi-Fi	18
Wi-Fi to USB	18
3. Load media	19
Load paper	19
Load legal paper	21
Load envelopes	24
Load cards and photo paper	27
Load an original on the scanner glass	29
Load an original in the document feeder	30
Change the default paper settings	31
Paper basics	31
Tips for selecting and using paper	32
4. Configure your printer	33
Configure using the control panel	33
Configure using the embedded web server (EWS)	33
Open the embedded web server (EWS)	33
Find printer IP address	34
View or change network settings	34
Manually change IPv4 and IPv6 TCP/IP parameters	34
Assign or change the system password	34
Change energy-conservation settings	35
Update printer	35
Update printer using the control panel	35
Update printer using the embedded web server (EWS)	35
5. Print	36
Print from a Windows computer	36
Print from a Mac computer	36
Print from mobile devices	36
Print using Wi-Fi Direct	37
Tips for successful printing	37
Ink tips	37
Paper loading tips	38
6. Copy, Scan, and Mobile Fax	39
Copy from printer	39
Copy or scan from a mobile device	39
Scan and share files from the printer	39
Scan to a USB device from printer	40
Scan using Web Scan	40
Enable Web Scan	40
Scan using Web Scan	41
Tips for copy and scan success	41
Mobile Fax	41
7. Fax	43
Send a fax	43
Send a standard fax	43
Send a standard fax from the computer (Windows)	44
Send a fax from a phone	44
Send a scheduled fax using the control panel	45
Send a fax using the printer memory	45
Send a fax to multiple recipients using group address book	46
Receive a fax	46
Receive a fax manually	46
Reprint faxes in memory using the control panel	47
Block unwanted fax numbers	47
Set up address book contacts	48
Create an address book contact	48
Change address book contacts	49
Create and edit a group address book contact	49
Delete address book contacts	50
Delete group address book contacts	50
Change fax settings	50
Configure the fax dialing settings	50
Enable scan and fax method	51
Set the fax number confirmation	51
Set the error correction mode (ECM) settings	52
Set the overlay fax header	52
Set the billing code	52
Set the fax notifications (send or receive) settings	53
Configure the fax printing settings	53
Set the answer mode (auto answer)	54
Set the number of rings	54
Set the fax ring volume	54
Set the answer ring pattern for distinctive ring	55
Set the 2-sided fax printing	55
Set the stamp received faxes settings	56
Set the Fit to Page settings	56
Add a number to the Blocked Fax Numbers list	56
Set the Fax Speed (send or receive) settings	56
Set the dial type	57
Set fax forward	57
Configure fax archiving	58
Fax and digital phone services	59
Fax on Voice over Internet Protocol	59
Fax reports	60
Print the fax reports or logs	60
Billing Codes Report	60
Caller ID Report	61
Blocked Fax Report	61
Fax Trace Report	61
Fax Activity Log	61
Fax Call Report	61
Additional fax setup	62
Select the correct fax setup for your home or office	62
Case A: Separate fax line (no voice calls received)	63
Case B: Set up the printer with DSL	64
Case C: Set up the printer with a PBX phone system or an ISDN line	65
Case D: Fax with a distinctive ring service on the same line	66
Case E: Shared voice/fax line	67
Case F: Shared voice/fax line with voice mail	68
Case G: Fax line shared with computer modem (no voice calls received)	69
Case H: Shared voice/fax line with computer modem	72
Case I: Shared voice/fax line with answering machine	76
Case J: Shared voice/fax line with computer modem and answering machine	77
Case K: Shared voice/fax line with computer dial-up modem and voice mail	81
Run the fax test	83
8. Manage cartridges	84
Dynamic Security Enabled Printers	84
Tips for handling cartridges and printhead	84
Check estimated ink levels	85
Order cartridges	85
Replace cartridges	85
Store supply user data	88
Cartridge warranty information	88
9. Solve a problem	90
Jams and paper-feed issues	90
Possible jam locations	90
Remove jammed paper	91
Reset the printer	97
Learn how to avoid paper jams	97
Solve paper-feed problems	98
Printer is unable to print	99
Printing issues	99
Fix problems with HP+ printers not printing	99
Fix problems with page not printing (unable to print)	99
Fix print quality issues	101
Copy and scan issues	101
Fax issues	102
What to do if the fax test failed	102
Troubleshoot fax problems	104
Fax reports	107
Network and connection issues	109
Fix Wi-Fi connection	109
Fix Wi-Fi Direct connection	109
Fix Ethernet connection	109
Restore original network settings	110
Printer hardware issues	110
The printer shuts down unexpectedly	110
Printhead alignment fails	110
Resolve printer failure	111
Understand printer reports	111
Print a printer report	111
Printer maintenance	111
Clean the scanner glass	112
Clean the exterior	113
Clean the document feeder	113
Maintain the printhead and cartridges	114
Restore settings	115
HP support	116
Contact HP	116
Register printer	117
Additional warranty options	117
10. HP EcoSolutions (HP and the Environment)	118
Power management	118
Quiet Mode	118
Optimize printing supplies	119
A. Technical information	120
Specifications	120
Regulatory notices	122
Regulatory Model Number	122
FCC statement	122
Notice to users in Korea	123
VCCI (Class B) compliance statement for users in Japan	123
Power cord instructions	123
Notice to users in Japan about the power cord	123
Noise emission statement for Germany	124
European Union and United Kingdom Regulatory Notice	124
Products with wireless functionality	124
Visual display workplaces statement for Germany	125
Notice to users of the U.S. telephone network: FCC requirements	125
Notice to users of the Canadian telephone network	126
Notice to users of the German telephone network	127
Australia wired fax statement	127
Regulatory information for wireless products	127
Dynamic Security Enabled Printers	129
Accessibility	129
Environmental product stewardship program	130
HP tips for reducing environmental impact	130
Eco-Tips	130
Paper	130
Plastics	130
European Union Commission Regulation 1275/2008	130
Safety data sheets	131
Chemical substances	131
EPEAT	131
SEPA Ecolabel User Information (China)	131
Recycling program	131
HP inkjet supplies recycling program	131
Battery disposal in Taiwan	132
California Perchlorate Material Notice	132
European Union Battery Directive	132
Battery notice for Brazil	132
Power consumption	132
China Energy Label for Printer, Fax and Copier	132
Disposal of waste equipment by users	133
Waste disposal for Brazil	134
The Table of Hazardous Substances/Elements and their Content (China)	135
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	135
Restriction of hazardous substance (India)	135

Match case Limit results 1 per page

●

The network is operational and the network hub, switch, or router is turned on.

●

The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged

into the Ethernet port on the printer and the light near the connector lights up when connected.

●

Antivirus programs, including spyware protection programs, are not impacting your network connection to

the printer. If you know that antivirus or ﬁrewall software is preventing your computer from connecting to

the printer, use

HP online

ﬁrewall

troubleshooter

to help solve the problem.

●

HP Print and Scan Doctor: Download and run

HP Print and Scan Doctor

to help diagnose and ﬁx issues

automatically.

NOTE:

This tool is for the Windows operating system, and is only available in some languages.

Restore original network settings

If you want to restart

Wi-Fi setup mode

or troubleshoot network-related issues, you can restore the printer to its

original network settings.

NOTE:

●

You must reconnect the printer to the network using the HP software after you restore network settings.

●

For network-related issues, try the following before restoring network settings.

–

Run

HP Print and Scan Doctor

to help diagnose and ﬁx issues automatically.

–

Visit

hp.com/support

for information and utilities that can help you ﬁx many common printer

problems.

See

Restore settings

Printer hardware issues

Complete the following to resolve printer hardware issues.

The printer shuts down unexpectedly

Complete the following steps if printer shuts down unexpectedly:

●

Check the power and power connections.

●

Make sure the printer power cord is connected ﬁrmly to a functioning power outlet.

Printhead alignment fails

Follow these steps to ﬁx if the printhead alignment fails.

●

If the alignment process fails, make sure you have loaded unused, plain white paper into the main tray. If you

have colored paper loaded in the main tray when you align the printhead, the alignment fails.

●

If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective

sensor. See

Maintain the printhead and cartridges

to clean the printhead.

●

If cleaning the printhead does not solve the problem, contact HP support. Visit

hp.com/support

for more

information.

102

Chapter 9

Solve a problem