HP P Class 450/500/550/600/650/700/750 DiagTools User's Guide - Page 9

The Support Ticket, HP Customer Care Service and Support

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Page 9 highlights

How to Run an Advanced System Test 27 Batch Tests 29 What to do if a Test Fails 31 What To Do If You Get An Error Code 32 5 The Support Ticket What is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett-Packard Information Services 38 HP World Wide Web Site 38 Hewlett-Packard Telephone Support 39 Lifeline Telephone Support 40 Error Code Overview 42 0001h - 00CCh: System Error Codes 43 0100h - 01A4h: Memory Error Codes 51 English ix

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English
ix
How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . .
27
Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
What To Do If You Get An Error Code . . . . . . . . . . . . . . . . . . . . . . . .
32
5
The Support Ticket
What is the Support Ticket? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34
Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . .
35
6
HP Customer Care Service and Support
Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . .
38
HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
38
Hewlett-Packard Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . .
39
Lifeline Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
Error Code Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42
0001h – 00CCh:
System Error Codes . . . . . . . . . . . . . . . . . . . . . . . .
43
0100h – 01A4h:
Memory Error Codes. . . . . . . . . . . . . . . . . . . . . . . .
51