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HP P2015d HP LaserJet P2015 - Software Technical Reference - Page 256

Troubleshooting, Basic troubleshooting checklist - laserjet error lights

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Troubleshooting This section contains the following topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following steps when trying to solve a problem with the device. Table 6-1 Troubleshooting checklist Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power 1. Verify that the device is source, cable, switch, or fuse. plugged in. When the device is connected to a grounded power source, 2. Verify that the power amber lights on the top of the cable is functional and printer will show that it is that the power switch is warming up. When the device on. is ready to print, only the green light will be on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. 4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning. 2 Does the device print from Software is not installed Uninstall and then reinstall the the computer? correctly or an error occurred device software. Verify that during software installation. you are using the correct Use a word-processing installation procedure and the application to send a print job correct port setting. to the device. The cable is not connected Reconnect the cable. correctly. An incorrect driver is selected. Select the proper driver. Other devices are connected Disconnect the other devices to the USB port. and try again to print. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Contact Center. Troubleshooting tools The HP LaserJet P2015 printing-system CD contains the following troubleshooting tools in the Utilities folder on the root directory. This section contains the following topics: 238 Chapter 6 Engineering Details ENWW

Section	Page
Purpose and scope	19
Introduction	19
Device features	20
Printing-system software	22
System requirements	23
Windows	23
Linux	23
UNIX®	23
Operating-system support	24
Standalone drivers	24
Print driver support in other operating systems	24
Availability	25
Printing-system software on the Web	26
In-box printing-system software CDs	26
Windows partition	27
CD versions	27
HP LaserJet documentation	32
Software description	35
Introduction	35
MS Windows printing-system software	36
Printing system and installer	36
HP LaserJet P2015 printing-system software CD for MS Windows systems	36
HP LaserJet print drivers	37
HP Extended Capabilities	39
HP ToolboxFX	40
Overview of the HP ToolboxFX	40
Starting the HP ToolboxFX	40
Structure	40
Opening screen	41
System requirements	41
Key features	41
Receive Alert messages for device events	41
HP Device pop-up alert messages	42
System-tray icon alert	42
Desktop alert	42
E-mail alert	43
The HP ToolboxFX folders	43
Status folder	43
Device Status	44
Supplies Status	45
Device Configuration	46
Network Configuration	47
Print Info Pages	48
Event Log	49
Alerts folder	49
Set up Status Alerts	50
Set up E-mail Alerts	52
Help folder	53
Troubleshooting	54
How do I...?	55
Animated Demonstrations	56
User Guide	57
Device Settings folder	57
Device Information	58
Paper Handling	59
Printing	60
PCL5e	60
PostScript	61
Print Quality	62
Paper Types	63
Print Modes screen	64
Media Type section	65
Optimize section	67
System Setup	67
Service	68
Network Settings folder	69
IP Configuration	70
Advanced	71
SNMP	72
Network Configuration	74
Password	74
Other screens	75
About HP ToolboxFX dialog box	76
HP Instant Support	76
Product Support	76
Product Registration	77
Supplies Ordering	77
Summary of HP ToolboxFX known issues	77
.NET Framework dependencies	78
Device communication	79
Obtaining debugging information from HP ToolboxFX	80
USB drivers are unsigned	81
Enable or disable HP ToolboxFX	81
HP Embedded Web Server	83
Status tab	83
Device Status	84
Supplies Status page	84
Device Configuration page	85
Network Configuration page	86
Print Info Pages	86
Event Log page	87
Settings tab	87
Device Information page	88
Paper Handling page	88
Printing page	89
PCL5e page	89
PostScript page	90
Print Quality page	90
Paper Types page	91
System Setup page	92
Service page	92
Networking tab	92
IP Configuration page	93
Advanced page	94
Bonjour page	94
SNMP page	95
Network Configuration page	96
Password page	97
HP Web Jetadmin	98
Install MS Windows printing-system components	99
Introduction	99
Installation overview	100
Installation options	101
Microsoft Windows installation for direct connections	101
Installing the print drivers by using Microsoft Windows Plug-and-Play or the add-printer wizard	102
Plug-and-play installation for direct USB connection in Microsoft Windows 98 SE	103
Plug-and-play installation for a direct USB connection in Microsoft Windows Me	108
Add-Printer Wizard installation for network connections in Windows Server 2003	110
Microsoft Windows installation for networked computers	112
Setting up Microsoft Windows Sharing (peer-to-peer networking)	112
Setting up the Microsoft Windows 98 SE, Microsoft Windows Me, or Microsoft Windows 2000 host compute ...	112
Setting up the Microsoft Windows XP or Microsoft Windows Server 2003 host computer	113
Setting up the client computers	113
Installation dialog box options for Microsoft Windows 2000 and Microsoft Windows XP	115
Animated installation guide	115
Printing-system software installation	117
USB installation dialog-box options for Windows	117
Network installation dialog box options for Windows	134
HP PCL 6, PCL 5, and PS emulation unidrivers for MS Windows	157
Introduction	157
Access to print drivers in Windows 2000 and Windows XP	159
Software-program print-dialog box	159
Print-driver user interface	159
Printing Preferences driver tabs	159
Properties driver tabs	160
Help system	161
“What's this?” Help	161
Context-sensitive Help	161
Constraint messages	161
HP postscript level 3 emulation support	162
Advanced tab features	162
Paper/Output	163
Copy Count	163
Document Options	164
Advanced Printing Features	164
Print Optimizations	164
PostScript Options	164
Printer Features	166
Layout Options	166
Paper/Quality tab features	167
Print Task Quick Sets	168
Default Print Settings	168
User Guide Print Settings	170
Default Print Settings	171
Paper Options	172
Size is	172
Custom Paper Size	173
Name	173
Paper size	174
Units	174
Custom width and height control limits	174
Source is	175
Type is	175
Use Different Paper/Covers	176
Front Cover	177
First Page	178
Other Pages	179
Last Page	180
Back Cover	181
Document preview image	182
Print Quality	182
Print Quality drop-down menu	182
EconoMode	183
Effects tab features	184
Print Task Quick Sets	185
Resizing Options	185
Actual Size	185
Print Document On	185
Scale to Fit	185
% of Normal Size	186
Document preview image	186
Watermarks	187
Current watermarks	188
Watermark Message	189
Message Angle	189
Font Attributes	189
Default watermark settings	190
Finishing tab features	191
Print Task Quick Sets	192
Document options	192
Correct Order for Straight Paper Path	192
Print on Both Sides	192
Automatically print on both sides	193
Manually print on both sides	193
Flip Pages Up	195
Booklet layout	196
Book and Booklet Printing	196
Print a booklet	197
Pages per Sheet	197
Print Page Borders	197
Page Order	198
Document preview image	198
Orientation	198
Services tab features	200
Internet Services	201
Device services	201
Device Settings tab features	202
Form to Tray Assignment	203
Font Substitution Table	204
External Fonts	205
Installing external fonts	205
Removing external fonts	206
PS 3 Emulation Unidriver Device Settings	206
Available PostScript Memory	207
Output Protocol	207
Send Ctrl-D Before Each Job	207
Send Ctrl-D After Each Job	207
Convert Gray Text to PostScript Gray	208
Convert Gray Graphics to PostScript Gray	208
Add Euro Currency Symbol to PostScript Fonts	208
Job Timeout	208
Wait Timeout	208
Minimum Font Size to Download as Outline	208
Maximum Font Size to Download as Outline	208
Installable Options	209
Tray 3	209
Duplex Unit (for 2-Sided Printing)	209
Allow Manual Duplexing	209
Printer Memory	209
Mopier Mode	209
Mopier mode and collation	210
Postscript Passthrough (PS 3 Emulation Unidriver only)	210
JPEG Passthrough (PS 3 Emulation Unidriver only)	211
About tab features	212
Macintosh	215
Introduction	215
Macintosh printing-system software	216
Hardware requirements	216
Operating-system support	216
Availability	216
Printing-system software on the Web	217
Printing-system software	217
Software component availability	217
In-box printing-system software CDs	217
Macintosh partition	217
CD versions	218
Macintosh install and uninstall instructions	220
Macintosh component descriptions	220
HP LaserJet PPDs	220
PDEs	220
HP Embedded Web Server	221
Install notes (Readme file)	221
Online help	221
Install the Macintosh printing system	221
General installation for Macintosh operating systems	221
Detailed Mac OS X installation	222
Main Install dialog sequence	222
Printer setup	227
Set up a printer with Mac OS X V10.4 or higher)	227
Set up a printer with Mac OS X V10.3	232
Set up a printer with Mac OS X V10.2.8	234
Troubleshooting the printer setup	236
Uninstall the Macintosh printing system	237
HP Embedded Web Server (EWS)	237
Access to the HP EWS	238
Status tab	239
Device Status	239
Supplies Status page	240
Device Configuration page	241
Network Configuration page	242
Print Info Pages	242
Event Log page	243
Settings tab	243
Device Information page	244
Paper Handling page	245
Printing page	245
PCL5e page	246
PostScript page	246
Print Quality page	247
Paper Types page	247
System Setup page	248
Service page	248
Networking tab	248
IP Configuration page	249
Advanced page	250
Bonjour page	250
SNMP page	251
Network Configuration page	252
Password page	253
Engineering Details	255
Introduction	255
Troubleshooting	256
Basic troubleshooting checklist	256
Troubleshooting tools	256
File to E-mail utility	257
AccessDeniedUtility.exe	257
FixErr1714 utility	258
Known Issues for the HP LaserJet P2015 printer	258
Uninstall	259
Uninstall methods	259
Uninstall component list	259
Uninstall instructions for Microsoft Windows 2000 and Microsoft Windows XP	260
Uninstall instructions for Microsoft Windows 98 SE and Microsoft Windows Me	262
Media attributes	263
Media types and sizes	263
Custom paper sizes	265
Hewlett-Packard HP LaserJet P2015 Series Printing System Readme	267
Introduction	267
Purpose of this document	267
Product connection information	267
Product Software	267
Supported operating systems	267
Printer drivers	267
Microsoft Windows printer drivers	268
Macintosh printer driver	268
Printer driver downloads	268
HP ToolboxFX software for Microsoft Windows	268
Uninstaller software for Microsoft Windows	268
Known issues and workarounds	268
Installation Instructions	269
Installation options for Microsoft Windows	269
Installing software on Microsoft Windows	270
Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3	270
Uninstaller	271
Customer assistance	271
Legal statements	271
TRADEMARK NOTICES	271
WARRANTY AND COPYRIGHT	272