HP Pavilion zt3100 HP Notebook Series - Troubleshooting - Page 39

Internet Problems, Notebook cannot connect to the Internet, Internet buttons do not respond

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Problems and Solutions Internet Problems ✎ The information provided in the "Modem Problems," "Network Problems," or "Wireless LAN (WLAN) Device Problems" sections may also be helpful. Notebook cannot connect to the Internet ■ Verify that your ISP service has not been interrupted. ■ Verify your Internet settings. ■ Contact your ISP provider for assistance. Internet buttons do not respond Some models include one or more buttons that provide direct access to the Internet. Button names vary by model. The information in this section applies to buttons commonly called Easy Access or Quick Launch buttons. If the Internet buttons on your notebook do not respond: ■ Verify that your ISP service has not been interrupted. ■ Reconnect to your ISP and retry the Internet buttons. ■ Review the Internet button settings information in your model-specific documentation. Notebook cannot browse a selected Web site ■ Verify the URL or try another URL. ■ Visit the site at another time. (The Web site may be having technical problems or be overwhelmed by too many visitors.) Troubleshooting 2-23

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Problems and Solutions
Troubleshooting
2–23
Internet Problems
✎
The information provided in the
“Modem Problems,”
“Network Problems,”
or
“Wireless LAN (WLAN) Device
Problems”
sections may also be helpful.
Notebook cannot connect to the Internet
■
Verify that your ISP service has not been interrupted.
■
Verify your Internet settings.
■
Contact your ISP provider for assistance.
Internet buttons do not respond
Some models include one or more buttons that provide direct access to the
Internet. Button names vary by model. The information in this section
applies to buttons commonly called Easy Access or Quick Launch
buttons. If the Internet buttons on your notebook do not respond:
■
Verify that your ISP service has not been interrupted.
■
Reconnect to your ISP and retry the Internet buttons.
■
Review the Internet button settings information in your
model-specific documentation.
Notebook cannot browse a selected Web site
■
Verify the URL or try another URL.
■
Visit the site at another time. (The Web site may be having technical
problems or be overwhelmed by too many visitors.)