HP Pavilion zt3100 HP Notebook Series - Troubleshooting - Page 9

Is the Notebook Overheated?, Is the System Unresponsive?

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Page 9 highlights

Help Is Available Is the Notebook Overheated? It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. Overheating can cause the notebook to become unresponsive. If you suspect that overheating could be causing the problem, allow the notebook to cool to room temperature. Then: ■ Use the notebook on a hard surface, not on a soft surface. A rug, pillow, thick clothing, upholstery, or other fabric could block an underside vent. ■ Position the notebook so that no side or rear vent is blocked by a vertical surface such as a wall or optional equipment. Is the System Unresponsive? If the system has stopped responding, you may need to restart or shut down and then start up the notebook. If you are unable to use normal Windows restart or shutdown procedures: 1. Press ctrl+alt+delete. Then: ❏ In Windows 2000 Professional, select the Shut Down button, press the down arrow beside the What Do You Want The Computer To Do field until Restart or Shut Down is displayed, then select the OK button. ❏ In Windows XP, select the Turn Off Computer button, then select the Turn Off button. 2. If you are unable to shut down the notebook with ctrl+alt+delete: ❏ On a model with a power button, press and hold the power button for 5 seconds. ❏ On a model with a power switch, slide and hold the power switch for 5 seconds. Troubleshooting 1-3

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Help Is Available
Troubleshooting
1–3
Is the Notebook Overheated?
It is normal for the notebook to feel warm to the touch while it is
in use. But if the notebook feels
extremely
warm, it may be
overheating because a vent is blocked. Overheating can cause the
notebook to become unresponsive.
If you suspect that overheating could be causing the problem,
allow the notebook to cool to room temperature. Then:
■
Use the notebook on a hard surface, not on a soft surface. A
rug, pillow, thick clothing, upholstery, or other fabric could
block an underside vent.
■
Position the notebook so that no side or rear vent is blocked
by a vertical surface such as a wall or optional equipment.
Is the System Unresponsive?
If the system has stopped responding, you may need to restart or
shut down and then start up the notebook. If you are unable to use
normal Windows restart or shutdown procedures:
1. Press
ctrl+alt+delete.
Then:
❏
In Windows 2000 Professional, select the Shut Down
button, press the down arrow beside the What Do You
Want The Computer To Do field until Restart or Shut
Down is displayed, then select the OK button.
❏
In Windows XP, select the Turn Off Computer button,
then select the Turn Off button.
2. If you are unable to shut down the notebook with
ctrl+alt+delete:
❏
On a model with a power button, press and hold the
power button for 5 seconds.
❏
On a model with a power switch, slide and hold the
power switch for 5 seconds.