HP Pavilion zt3100 HP Notebook Series - Troubleshooting - Page 41

Keypad does not work, Hotkeys do not work on an external keyboard, Pointer drifts

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Problems and Solutions Keypad does not work ■ Enable the notebook keypad as instructed in your model-specific documentation. Your documentation may list the keypad as the "embedded numeric keypad" or the "internal keypad." ■ If an optional external keypad is connected to the system, use the external keypad. Or, disconnect the external keypad, then use the notebook keypad. Hotkeys do not work on an external keyboard On some models, hotkeys are not supported on an optional external keyboard. On other models, hotkeys are used differently on an external keyboard. Refer to the hotkey section of your model-specific documentation. Pointer drifts On some models, it is normal for the pointer to continue moving for a short time after you release the pointing stick or TouchPad. Wait a few seconds after removing your hand from the pointing device, and the pointer will stabilize. Pointer moves erratically as you type ■ Press the TouchPad on-off button, if available on your model, to turn off the TouchPad while you are typing. ■ Clean the TouchPad with a damp cloth, then wipe it dry. ■ Adjust the TouchPad sensitivity settings. On some models, these settings are accessible through the operating system mouse window. Refer to your model-specific documentation for information about additional TouchPad settings. ■ Restart the notebook. Troubleshooting 2-25

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Problems and Solutions
Troubleshooting
2–25
Keypad does not work
■
Enable the notebook keypad as instructed in your model-specific
documentation. Your documentation may list the keypad as the
“embedded numeric keypad” or the “internal keypad.”
■
If an optional external keypad is connected to the system, use
the external keypad. Or, disconnect the external keypad, then use the
notebook keypad.
Hotkeys
do not
work
on an
external keyboard
On some models, hotkeys are not supported on an optional external
keyboard. On other models, hotkeys are used differently on an
external keyboard. Refer to the hotkey section of your model-specific
documentation.
Pointer drifts
On some models, it is normal for the pointer to continue moving for a
short time after you release the pointing stick or TouchPad. Wait a few
seconds after removing your hand from the pointing device, and the
pointer will stabilize.
Pointer moves erratically as you type
■
Press the TouchPad on-off button, if available on your model, to turn
off the TouchPad while you are typing.
■
Clean the TouchPad with a damp cloth, then wipe it dry.
■
Adjust the TouchPad sensitivity settings. On some models, these
settings are accessible through the operating system mouse window.
Refer to your model-specific documentation for information about
additional TouchPad settings.
■
Restart the notebook.