HP Pavilion zt3100 HP Notebook Series - Troubleshooting - Page 49

Network Problems, Notebook cannot connect to the network, Connection occurs

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Problems and Solutions Network Problems Notebook cannot connect to the network ✎ For information about the network status indicator(s) on your notebook, refer to your model-specific documentation. ■ Verify that the network cable is a Category 5 (CAT-5) twisted-pair cable. ■ Verify that one end of the network cable is securely plugged into the RJ-45 (network) jack on your system and that the other end of the cable is securely connected to an Ethernet network wall jack (not to a digital telephone wall jack or other similar-looking wall jack). ■ Try connecting to a different Ethernet network wall jack that you know is functioning correctly. ■ If you are plugging directly into a hub or switch, make sure the hub or switch is turned on and that you are not plugging into the uplink port. Connection occurs, but network seems inactive ■ Using the Device Manager utility in your operating system, verify that the network adapter device driver is properly installed. ■ Verify that the TCP/IP or other required networking protocol is bound to the network adapter and properly configured. ■ Verify that you are using a valid address for your network. For network address information, contact your network administrator. ■ Verify that the network resource you are trying to reach is on and connected to the network. Troubleshooting 2-33

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Problems and Solutions
Troubleshooting
2–33
Network Problems
Notebook cannot connect to the network
✎
For information about the network status indicator(s) on
your notebook, refer to your model-specific documentation.
■
Verify that the network cable is a Category 5 (CAT-5) twisted-pair
cable.
■
Verify that one end of the network cable is securely plugged into
the RJ-45 (network) jack on your system and that the other end of the
cable is securely connected to an Ethernet network wall jack (not to
a digital telephone wall jack or other similar-looking wall jack).
■
Try connecting to a different Ethernet network wall jack that you
know is functioning correctly.
■
If you are plugging directly into a hub or switch, make sure the hub or
switch is turned on and that you are not plugging into the uplink port.
Connection occurs, but network seems
inactive
■
Using the Device Manager utility in your operating system, verify
that the network adapter device driver is properly installed.
■
Verify that the TCP/IP or other required networking protocol is bound
to the network adapter and properly configured.
■
Verify that you are using a valid address for your network. For
network address information, contact your network administrator.
■
Verify that the network resource you are trying to reach is on and
connected to the network.