HP Photosmart C6300 Basic Guide - Page 29

3

Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is

provided for installation and configuration issues, and some operational topics. For more

troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable

before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One

to your computer before the software installation screen prompts you to do so, you must follow these

steps:

Troubleshooting common setup issues

1.

Disconnect the USB cable from the computer.

2.

Uninstall the software (if you have already installed it).

3.

Restart your computer.

4.

Turn off the product, wait one minute, then restart it.

5.

Reinstall the product software.

CAUTION:

Do not connect the USB cable to the computer until prompted by the software

installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted

by the software installation screen, you might need to uninstall and then reinstall the software. Do

not simply delete the HP All-in-One application files from your computer. Make sure to remove them

properly using the uninstall utility provided when you installed the software that came with the HP All-

in-One.

To uninstall and reinstall the software

1.

On the Windows taskbar, click

Start

,

Settings

,

Control Panel

(or just

Control Panel

).

2.

Double-click

Add/Remove Programs

(or click

Uninstall a program

).

3.

Select

HP Photosmart All-In-One Driver Software

, and then click

Change/Remove

.

Follow the onscreen instructions.

4.

Disconnect the product from your computer.

5.

Restart your computer.

NOTE:

It is important that you disconnect the product before restarting your computer. Do

not connect the product to your computer until after you have reinstalled the software.

6.

Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup

program.

NOTE:

If the Setup program does not appear, locate the setup.exe file on the CD-ROM

drive and double-click it.

NOTE:

If you no longer have the installation CD, you can download the software from

www.hp.com/support

.

7.

Follow the onscreen instructions and the instructions provided in the Start Here guide that came

with the product.

When the software installation is complete, the

HP Digital Imaging Monitor

icon appears in the

Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the

desktop. If the HP Solution Center shows the essential icons (

Scan Picture

and

Scan

Document

), the software has been properly installed.

Uninstall and reinstall the software

27

Troubleshooting and support

Section	Page
Contents	3
Network setup	4
Set up the HP All-in-One on a wired (Ethernet) network	4
What you need for a wired network	5
Connect the HP All-in-One to the network	5
Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network	6
What you need for an integrated wireless WLAN 802.11 network	7
Connect to an integrated wireless WLAN 802.11 network	7
Set up the HP All-in-One using an ad hoc wireless connection	9
What you need for an ad hoc network	10
Create a network profile for a Windows Vista or Windows XP computer	10
Create a network profile for other operating systems	11
Connect to a wireless ad hoc network	12
Install the software for a network connection	13
Connect to additional computers on a network	14
Change the HP All-in-One from a USB connection to a network connection	14
Configure your firewall to work with HP products	15
Advanced firewall information	16
Manage your network settings	16
Print network settings	16
Restore network defaults	17
Turn the wireless radio on and off	17
Print the wireless network test	17
HP All-in-One overview	18
The HP All-in-One at a glance	18
Control panel features	19
Find more information	20
Start Here guide	20
Onscreen Help	20
HP Web site	21
Load paper	21
Avoid paper jams	23
Print a photo on photo paper	24
Scan an image	25
Make a copy	25
Replace the ink cartridges	26
Troubleshooting and support	29
Uninstall and reinstall the software	29
Setup troubleshooting	30
The product will not turn on	30
After setting up the product, it does not print	31
Network troubleshooting	32
Step 1: Make sure that the computer is connected to your network	32
Step 2: Make sure that the HP All-in-One is connected to your network	33
A: Make sure the product is on the network	33
B: Check to see if you can access the HP Photosmart C6300 All-in-One series home page	34
Step 3: Check to see if the firewall software is blocking communication	34
Step 4: Make sure the product is online and ready	34
Step 5: Make sure the HP Network Devices Support service is running	35
Clear paper jams	35
Information on ink cartridges and the printhead	36
Support process	36
Technical information	37
System requirements	37
Product specifications	37
Regulatory notices	37

HP Photosmart C6300 Basic Guide - Page 29

Troubleshooting and support, Uninstall and reinstall the software, HP Digital Imaging Monitor - software download

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