HP Photosmart M23 HP Photosmart M22/23 Digital Camera with HP Instant Share - - Page 125

Problem Possible Cause Solution The camera gets warm (or even hot) to the touch. You are using the optional HP AC power adapter to power the camera or to charge the batteries in the camera, or you have been using the camera for a prolonged period of time (15 minutes or longer). This is normal. However, if anything seems out of the ordinary, turn off the camera, unplug the camera from the HP AC power adapter, and allow the camera to cool. Then examine the camera and the batteries for signs of possible damage. I cannot transfer images from the camera to my computer. The HP Image Zone software is not installed on the computer. Either install the HP Image Zone software (see page 18), or see Using Your Camera without Installing the HP Image Zone Software on page 107. The computer is unable to understand the Picture Transfer Protocol (PTP) standard. Set your camera to act as a Disk Drive (see page 112). I receive an error message while transferring images from the camera to my computer. A power surge or electrostatic discharge may have interrupted the transfer. Close the HP Jmage Zone Transfer software, disconnect the camera from the computer (or remove it from the camera dock), and reset the camera (see page 104). Then, restart the image transfer process (see page 87). Troubleshooting and Support 125