HP Presario 1600 Presario Select 1600 Series Maintenance and Service Guide - Page 31

Maintenance & Service Guide Presario 1600 Series Portable Computers Notice | Preface | Home | Product Description | Troubleshooting | Illustrated Parts Catalog Removal & Replacement Procedures | Specifications | Connector Pin Assignments | Battery Pack Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest do not the system after proceed with the completing each step. remaining steps. If the problem has been resolved, For assistance in For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures. Select error codes by number or type: 101 through 114 200 through 215 300 through 304 401 through 403 600 through 699 1101 1701 through 1736 501 through 516 2402 through 2456 2458 through 2480 3206 8601 through 8602 3301 through 6623 Processor Test Memory Test Keyboard Test Parallel Printer Test Diskette Drive Test Serial Test Hard Drive Test Video Test Audio Test Touch Pad Pointing Device Test CD Test Error Code 101-xx 102-xx 103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx 113-xx 114-01 200-xx 202-xx 203-xx 204-xx 211-xx 214-xx 215-xx 300-xx 301-xx Processor Test Error Codes Description Recommended Action CPU test failed Replace the processor and retest. Coprocessor or Weitek Error 1. Run the Configuration and Diagnostics Utilities. 2. Replace the processor board and retest. DMA page registers test failed Replace the system board and Interrupt controller master test retest. failed Port 61 error Keyboard controller self-test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock test failed Programmable timer load data test failed Protected mode test failed Speaker test failed 1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest. Memory Test Error Codes Memory machine ID test failed 1. Flash the system ROM and retest. Memory system ROM checksum 2. Replace the system board and failed retest. Write/Read test failed Address test failed Random pattern test failed Noise test failed 1. Remove the memory module and retest. 2. Install a new memory module and retest. Random address test failed Keyboard Test Error Codes Failed ID Test Failed Selftest/Interface Test 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. 302-xx Failed Individual Key Test 2. Replace the keyboard and retest. 304-xx Failed Keyboard Repeat Test 3. Replace the system board and retest. Parallel Printer Test Error Codes 401-xx 402-xx 403-xx Printer failed or not connected Failed Port Test Printer pattern test failed 1. Connect the printer. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest. Diskette Drive Test 600-xx 601-xx 602-xx 603-xx 604-xx Diskette ID drive types test failed Diskette format failed Diskette read test failed Diskette write, read, compare test failed Diskette random read test failed 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest. 605-xx Diskette ID media failed 606-xx Diskette speed test failed 609-xx Diskette reset controller test failed 610-xx Diskette change line test failed 697-xx Diskette type error 698-xx Diskette drive speed not within limits 699-xx Diskette drive/media ID error 1. Replace media. 2. Run the Configuration and Diagnostics Utilities. Serial Test Error Codes Serial port test failed 1101-xx 1. Check port configuration 2. Replace the system board and retest. Hard Drive Test Error Codes 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx Hard drive format test failed Hard drive read test failed Hard drive write/read/compare test failed Hard drive random seek test failed Hard drive controller test failed 1. Run the Configuration and Diagnostics Utilities and verify drive type. 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest. 1706-xx Hard drive ready test failed 1707-xx Hard drive recalibration test failed 1708-xx Hard drive format bad track test failed 1709-xx Hard drive reset controller test failed 1710-xx Hard drive park head test failed 1715-xx Hard drive head select test failed 1716-xx Hard drive conditional format test failed 1717-xx Hard drive ECC* test failed 1719-xx Hard drive power mode test failed 1724-xx Network preparation test failed 1736-xx Drive monitoring test failed * ECC = Error Correction Code Video Test Error Codes 501-xx 502-xx Video controller test failed Video memory test failed The following apply to error codes 501-xx through 516-xx: 503-xx 504-xx 505-xx 506-xx Video attribute test failed Video character set test failed Video 80 × 25 mode 9 × 14 character cell test failed Video 80 × 25 mode 8 × 8 character cell test failed 1. Disconnect external monitor and test with internal LCD display. 2. Replace the display assembly and retest. 3. Replace the system board and retest. 507-xx Video 40 × 25 mode test failed 508-xx Video 320 × 200 mode color set 0 test failed 509-xx Video 320 × 200 mode color set 1 test failed 510-xx Video 640 × 200 mode test failed 511-xx Video screen memory page test failed 512-xx Video gray scale test failed 514-xx Video white screen test failed 516-xx Video noise pattern test failed 2402-xx Video memory test failed 2403-xx Video attribute test failed The following steps apply to error codes 2402-xx through 2456-xx: 2404-xx 2405-xx 2406-xx 2408-xx Video character set test failed 1. Run the Configuration and Video 80 × 25 mode 9 × 14 Diagnostics Utilities. character cell test failed 2. Replace the display assembly and Video 80 × 25 mode 8 × 8 character cell test failed retest. 3. Replace the system board and retest. Video 320 × 200 mode color set 0 test failed 2409-xx Video 320 × 200 mode color set 1 test failed 2410-xx Video 640 × 200 mode test failed 2411-xx Video screen memory page test failed 2412-xx Video gray scale test failed 2414-xx Video white screen test failed 2416-xx Video noise pattern test failed 2418-xx ECG/VGC memory test failed 2419-xx ECG/VGC ROM checksum test failed 2421-xx ECG/VGC 640 × 200 graphics mode test failed 2422-xx ECG/VGC 640 × 350 16 color set test failed 2423-xx ECG/VGC 640 × 350 64 color set test failed 1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest. 2424-xx ECG/VGC monochrome text mode test failed 2425-xx ECG/VGC monochrome graphics mode test failed 2431-xx 640 × 480 graphics test failure 2432-xx 320 × 200 graphics (256 color mode) test failure 2448-xx Advanced VGA Controller test failed 2451-xx 132-column Advanced VGA test failed 2456-xx Advanced VGA 256 Color test failed 2458-xx Advanced VGA BitBLT test The following step applies to error codes 2458-xx through 2480-xx: 2468-xx Advanced VGA DAC test 2477-xx Advanced VGA data path test Replace the system board and retest. 2478-xx Advanced VGA BitBLT test 2480-xx Advanced VGA LineDraw test 3206-xx Audio Test Error Codes Audio System Internal Error Replace the system board and retest. 8601-xx 8602-xx TouchPad/Pointing Device Interface Test Error Codes Mouse test failed Interface test failed 1. Replace the TouchPad and retest. 2. Replace the system board and retest. 3301-xx 3305-xx 6600-xx 6605-xx CD Drive Test Error Codes CD drive read test failed CD drive seek test failed ID test failed Read test failed 1. Replace the CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the CD drive and retest. 5. Replace the system board and retest. 6608-xx Controller test failed 6623-xx Random read test failed Back to top