HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 13

Pre-diagnostic steps

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Page 13 highlights

o ADU error messages (on page 91) o POST error messages and beep codes (on page 115) o Event list error messages (on page 157) o HP BladeSystem infrastructure error codes ("HP BladeSystem p-Class infrastructure error codes" on page 161) o Port 85 codes and iLO messages (on page 165) Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1. Review the important safety information (on page 13). 2. Gather symptom information (on page 16). 3. Prepare the server for diagnosis (on page 16). 4. Use the Start diagnosis flowchart (on page 25) to begin the diagnostic process. Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Getting started 13

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Getting started 13
o
ADU error messages (on page
91
)
o
POST error messages and beep codes (on page
115
)
o
Event list error messages (on page
157
)
o
HP BladeSystem infrastructure error codes ("
HP BladeSystem p-Class infrastructure error codes
"
on page
161
)
o
Port 85 codes and iLO messages (on page
165
)
Pre-diagnostic steps
WARNING:
To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT:
This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
Review the important safety information (on page
13
).
2.
Gather symptom information (on page
16
).
3.
Prepare the server for diagnosis (on page
16
).
4.
Use the Start diagnosis flowchart (on page
25
) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the
Important Safety Information
document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING:
To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING:
To reduce the risk of injury from electric shock hazards, do not open this
enclosure.