HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 168

Miscellaneous port 85 codes

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o Expansion boards o Processors, except the processor installed in socket 1 IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. o PPMs, except the PPM installed in slot 1 o DIMMs, except the first bank o Hard drives o Peripheral devices 3. Install the expansion boards one at a time, rebooting between each installation to isolate the failed expansion board. 4. Replace the failed expansion board, if applicable. 5. Replace the PCI riser board, if applicable. 6. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the serial number and product ID" on page 71). Miscellaneous port 85 codes To troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. 1. Bring the server to base configuration by removing all components that are not required by the server to complete POST. This process can include removing all: o Expansion boards o Processors, except the processor installed in socket 1 IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. o PPMs, except the PPM installed in slot 1 o DIMMs, except the first bank o Hard drives o Peripheral devices 2. Install each remaining system component, rebooting between each installation to isolate any failed components. 3. Clear the system NVRAM. 4. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the serial number and product ID" on page 71). Error messages 168

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Error messages 168
o
Expansion boards
o
Processors, except the processor installed in socket 1
IMPORTANT:
Processor socket 1 and PPM slot 1 must be populated at all times or the server
does not function properly.
o
PPMs, except the PPM installed in slot 1
o
DIMMs, except the first bank
o
Hard drives
o
Peripheral devices
3.
Install the expansion boards one at a time, rebooting between each installation to isolate the failed
expansion board.
4.
Replace the failed expansion board, if applicable.
5.
Replace the PCI riser board, if applicable.
6.
Replace the system board.
IMPORTANT:
If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("
Re-entering the serial number and product ID
" on page
71
).
Miscellaneous port 85 codes
To troubleshoot all other port 85 codes:
IMPORTANT:
Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
1.
Bring the server to base configuration by removing all components that are not required by the
server to complete POST. This process can include removing all:
o
Expansion boards
o
Processors, except the processor installed in socket 1
IMPORTANT:
Processor socket 1 and PPM slot 1 must be populated at all times or the server
does not function properly.
o
PPMs, except the PPM installed in slot 1
o
DIMMs, except the first bank
o
Hard drives
o
Peripheral devices
2.
Install each remaining system component, rebooting between each installation to isolate any failed
components.
3.
Clear the system NVRAM.
4.
Replace the system board.
IMPORTANT:
If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("
Re-entering the serial number and product ID
" on page
71
).