HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 50

PPM problems, Processor problems

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If the system is configured with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Memory Configuration Error: System boot halted For more information, see the server documentation on the HP website (http://www.hp.com/support). PPM problems Action: If the PPMs are not integrated on the system board: CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. 1. If applicable, check the PPM LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. 2. Reseat each PPM, and then restart the server. 3. If reseating the PPMs is not effective, remove all but one PPM, restart the server to see if the PPM is working, and then install each PPM individually, cycling power each time. Follow the warnings and cautionary information in the server documentation. Processor problems Action: 1. If applicable, check the processor LEDs to identify if a PPM failure occurred. For LED information, see the server documentation. 2. Be sure each processor is supported by the server and is installed properly. For processor requirements, see the server documentation. 3. Be sure the server ROM is current. If an "unsupported processor detected" message is displayed, see "Unsupported processor stepping with Intel® processors (on page 85)." 4. Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on the server. For more information, see the server documentation. CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a. Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. b. If the server includes PPMs that are not integrated on the system board, remove all PPMs from the server except for the PPM associated with the remaining processor. c. Replace the remaining processor with a known functional processor. If the problem is resolved after you restart the server, a fault exists with one or more of the original processors. Install each Hardware problems 50

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Hardware problems 50
If the system is configured with HP iLO 2 Firmware version 1.77 or later, the IML message reports the
following message:
Memory Configuration Error:
System boot halted
For more information, see the server documentation on the HP website (
).
PPM problems
Action
: If the PPMs are not integrated on the system board:
CAUTION:
Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
1.
If applicable, check the PPM LEDs to identify if a PPM failure occurred. For information on LEDs, refer
to the server documentation.
2.
Reseat each PPM, and then restart the server.
3.
If reseating the PPMs is not effective, remove all but one PPM, restart the server to see if the PPM is
working, and then install each PPM individually, cycling power each time. Follow the warnings and
cautionary information in the server documentation.
Processor problems
Action
:
1.
If applicable, check the processor LEDs to identify if a PPM failure occurred. For LED information, see
the server documentation.
2.
Be sure each processor is supported by the server and is installed properly. For processor
requirements, see the server documentation.
3.
Be sure the server ROM is current.
If an "unsupported processor detected" message is displayed, see "Unsupported processor stepping
with Intel® processors (on page
85
)."
4.
Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported
on the server. For more information, see the server documentation.
CAUTION:
Removal of some processors and heatsinks require special considerations for
replacement, while other processors and heatsinks are integrated and cannot be reused once
separated. For specific instructions for the server you are troubleshooting, refer to processor
information in the server user guide.
5.
If the server has only one processor installed, replace it with a known functional processor. If the
problem is resolved after you restart the server, the original processor failed.
6.
If the server has multiple processors installed, test each processor:
a.
Remove all but one processor from the server. Replace each with a processor terminator board
or blank, if applicable to the server.
b.
If the server includes PPMs that are not integrated on the system board, remove all PPMs from the
server except for the PPM associated with the remaining processor.
c.
Replace the remaining processor with a known functional processor. If the problem is resolved
after you restart the server, a fault exists with one or more of the original processors. Install each