HP ProLiant DL980 HP ProLiant Servers Troubleshooting Guide - Page 40

Unknown problem, Third-party device problems

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11. Be sure all boards are properly installed in the server. 12. To see if the utility recognizes and tests the device, run HP Insight Diagnostics (on page 75). 13. Uninstall the new hardware. Unknown problem Action: 1. Disconnect power to the server. 2. Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server. Keep the monitor connected to view the server startup process. 3. Reconnect power, and then power the system on. o If the video does not work, refer to "Video problems (on page 53)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 173) before proceeding. o If the system fails in this minimum configuration, one of the primary components has failed. If you have already verified that the processor, PPM, power supply, and memory are working before getting to this point, replace the system board. If not, be sure each of those components is working. o If the system boots and video is working, add each component back to the server one at a time, restarting the server after each component is added to determine if that component is the cause of the problem. When adding each component back to the server, be sure to disconnect power to the server and follow the guidelines and cautionary information in the server documentation. Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. 3. Refer to the device documentation to be sure the device is properly installed. For example, a third- party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: 1. Uninstall the device. If the server works with the device removed and uninstalled, a problem exists with the device, the server does not support the device, or a conflict exists with another device. 2. If the device is the only device on a bus, be sure the bus works by installing a different device on the bus. 3. Restarting the server each time to determine if the device is working, move the device: Hardware problems 40

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Hardware problems 40
11.
Be sure all boards are properly installed in the server.
12.
To see if the utility recognizes and tests the device, run HP Insight Diagnostics (on page
75
).
13.
Uninstall the new hardware.
Unknown problem
Action
:
1.
Disconnect power to the server.
2.
Following the guidelines and cautionary information in the server documentation, strip the server to
its most basic configuration by removing every card or device that is not necessary to start the
server. Keep the monitor connected to view the server startup process.
3.
Reconnect power, and then power the system on.
o
If the video does not work, refer to "Video problems (on page
53
)."
CAUTION:
Only authorized technicians trained by HP should attempt to remove the system
board. If you believe the system board requires replacement, contact HP Technical Support
("
Contacting HP
" on page
173
) before proceeding.
o
If the system fails in this minimum configuration, one of the primary components has failed. If you
have already verified that the processor, PPM, power supply, and memory are working before
getting to this point, replace the system board. If not, be sure each of those components is
working.
o
If the system boots and video is working, add each component back to the server one at a time,
restarting the server after each component is added to determine if that component is the cause
of the problem. When adding each component back to the server, be sure to disconnect power
to the server and follow the guidelines and cautionary information in the server documentation.
Third-party device problems
Action
:
1.
Refer to the server and operating system documentation to be sure the server and operating system
support the device.
2.
Be sure the latest device drivers are installed.
3.
Refer to the device documentation to be sure the device is properly installed. For example, a third-
party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus,
respectively.
Testing the device
Action
:
1.
Uninstall the device.
If the server works with the device removed and uninstalled, a problem exists with the device, the
server does not support the device, or a conflict exists with another device.
2.
If the device is the only device on a bus, be sure the bus works by installing a different device on the
bus.
3.
Restarting the server each time to determine if the device is working, move the device: